Job Description Pinnacle’s promise consists of People, Respect, Ownership, Morale, Integrity, Safety, and Excellence PRIMARY DUTIES AND RESPONSIBILITIES + Developing a proactive relationship with our customers by providing first-class customer service and communication + Handling shipment quoting/pricing for customers + Covering available shipments through strategic negotiations with trucking companies + Sending and collecting documents to and from carriers + Obtaining location updates for shipments in progress + Data entry of various files and information into our TMS software + Providing problem-resolution effectively and in a timely manner + Answer incoming customer calls, emails, and chat to provide solutions + Ability to perform general administrative duties to include: use of multi-line phone, perform data entry, filing, photocopies, scanning, etc. + Understanding of industry specific documents (Bill of lading, Master Air Way Bill, TSA forms, Hazmat, etc.) + Ability to handle past paced work load and work well under pressure Requirements: + Detail oriented + 1 year of experience in Logistics Shift: 9-5:30p M-F Disclaimer Please Note: The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee as necessitated by business demands. This job description does not constitute a contract of employment or otherwise limit employment-at-will rights at any time. Requirements