Job Position:Ice Cream Asia Innovation Quality Support Manager

Working Location: Ice Cream Minburi Factory, BKK TH

About Unilever

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

Job Purpose

The Innovation Quality works with the innovation team in conducting TRA, Identify the risks related to consumer safety and product quality, ensure the mitigating actions are taken timely before commercial production. The scope of innovation covers innovation launched in Asia.

The Innovation QA is technically competent, qualified, skilled and capable to conduct technical risk assessments, represents the site to the cross functional team (Production, Engineering, Quality, R&D and Planning) involved in the facilitation of the change. Knowledge and skill on the process, materials and QMS are required to dynamically enable or carry out the necessary changes without compromising Product Quality and Consumer Safety. The Innovation QA actively works with the Sourcing Unit Innovation Team, R&D, Procurement, Production and Projects Team in ensuring flawless execution of innovation projects.

The Innovation QA is responsible for providing regular analysis of E Incidents, RCA on EA, EB and EC rejections from Suppliers, COA Analysis, 3P lab annual analysis for products, SKU reference for new products and innovations, TRA and design phase HACCP control plan and works closely with the site Hygienist on cleaning and allergen validation for new products and processes.

Main Responsibilities

Responsible for the tracking Key Performance Indicators of the site related to Innovationand new processes.

Participate in the cross functional team composed of representatives from R&D, Planning and SUIT in the conduct of Technical Risk Assessment for defined New Innovation projects and processes in Asia.

Equip with full operational knowledge on identifying, prioritizing and providing full quality which includes PQS concerns and food safety view on TRA, follow up and ensure the mitigating actions in addressing the mentioned risks are taken timely and before commercial production.

Support ensuring that quality and food safety related parameters are considered in the technical risk assessment, design HACCP and Batch Trial Runs

Use appropriate tools and prioritization techniques in providing solution to noted quality and consumer safety issues on innovation and new processes.

Analyze complex data and assign into quality loss trees while applying correct methods to ensure proper calibration and interpretation of results as input to problem resolution noted during Main Plant Trials and Risk Assessments.

Develop training, guidance documents and visual controls on new processes, and new product innovations

Facilitate the Management of Change for any new product, new material and new processes implemented in the site and ensured that all changes are communicated, documented, and cascaded accordingly.

Review specification of new products and new materials for use for quality and food safety purposes.

Review design HACCP of new products and new raw materials and work closely with factory QA in reviewing HACCP.

Facilitate the verification of category / technology GMP as applicable to the site.

Work closely with factory QA in validating C&D and allergen when introduce new or change in raw material, process equipment.

Facilitate the quality definition of new products and materials through the development of PQS and identification of critical to quality parameters.

Support PLE by providing related information e.g. consumer complaint, PQS from factory, PQS on shelf

Identify digital transformation projects for Quality and executes the same to facilitate continual improvement of the Innovation and Improvement process

 Utilize critical thinking to innovate current processes and establish standard parameters for new product innovation and new processes

 Respect and follow all safety, health and environment rules, procedures and protocols related to the operations in the site.

 Understand the legal responsibility relevant to safety, health and environment as well as its

 Understand the need to meet the changing demands of consumers and the impact of quality and food safety on consumer buying decisions.

 Support the growth strategies of the business through the facilitation of new product innovation and process changes together with SUIT and R&D.

 Develop improvement projects based on the DVOC feedback and conducts monthly analysis on DVOC, engage the Quality Engineer on driving improvements

Candidate Criteria

Experience & Qualification

Bachelor’s degree in Food Science, Engineering, or a related field.

Experience in quality control or quality assurance in the food industry.

Knowledge of food safety standards and regulations (e.g., HACCP, ISO 22000).

Skills:

Strong analytical and problem-solving abilities.

Attention to detail and a commitment to quality.

Excellent communication and teamwork skills.

Presentation skills (well versed MD Office and Power Apps)

Leadership

You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.

As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

Uphold the development of a highly effective and strong quality and innovation team through robust and effective communication.

Lead by example and provide guidance to manage conflicts, goals and targets.

Share knowledge and technical expertise to the team.

Critical SOL (Standards of Leadership) Behaviors

PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.

PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.

CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.

PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.

AGILITY: Explores the world around them, continually learning and developing their skills.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.