ICT Engineer (Shanghai, Investment Bank Data Center) Job ID 195917 Posted 02-Dec-2024 Service line GWS Segment Role type Full-time Areas of Interest Data Centers Location(s) Shanghai - Shanghai - China Day-to-day technology operations support at China datacenter Project in Shanghai area (Minhang District, Pujiang Town). The data center was put into production in Mar 2024. This role requires a wide variety of strengths and capabilities, including working knowledge of a physical IT infrastructure (server, networking, storage, asset inventory, facilities monitoring, hardware secure decommissioning and incident handling), hands on experience with hardware move/add/change in a datacenter environment. **Scope and Working Hours:** §Technology operations: (Full production data center) · Knowledge of data center industry and computer room operations. · Skills in communication and management with data center suppliers based on signed service-level- agreements. · Deliver physical racking, stacking, patching and IT projects. · Supervise 3 rd party vendor construction works. · Regularly review, file and archive IT infrastructure related operational documentation on shared folder and air drives (i.e., inventory sheet, asset list, life cycle management and logistical records). · Install and configure hardware, troubleshoot hardware and network issues · Maintain change control processes in the datacenter, and support 3rd party vendor activities. · Responsible for managing incoming and outgoing goods, as well as overseeing inventory operations while maintaining clean and organized storerooms to support business functions. · Prepare assets for production installation, including unboxing, tagging, and assembling components. · Promptly report and escalate any damages to incoming shipments. · Remove IT hardware from production for storage or disposal as per company policy. · Ensure secure disposal of decommissioned hardware, including data-bearing devices. · Adhere to security protocols for storing and securing data center assets. · Responsible for liaising with the ICT Team Lead to ensure delivery of the requests is within the expected timescales. · Experience with ITIL control processes is preferable. · Available for standby emergency on-call services and remote handling. · Good command of written and spoken English. §Working hours: · Standard office hours: Mon-Fri, 9am-6pm. · May work in non-office hours, subject to business needs. · Non-office hours and weekends will be on-call basis. Staff will need to respond to emergency calls as required. **QUALIFICATIONS** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. **EDUCATION and EXPERIENCE** Associate degree or above. No less than 2 years of experience in computer science, information systems management, data center operation, business management or a related field. Accredited training in the installation of copper and fiber structured cabling systems, preferred. Previous experience of using Remedy, DCIM tools and BMS systems. Work experience at banks/financial institutions or MNCs preferred but not mandatory. **COMMUNICATION SKILLS** Bilingual in Mandarin and English. Good command of both written and spoken English is preferred. Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)