Job Purpose and Summary

ICT Support Specialist (Help Desk) will support IT projects and transactions, provide local and remote office support, ensure user-oriented service, and collaborate with Canon EMEA IT teams for continuous improvement

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution. Support regional IT department projects and transactionsWork in compliance with Canon EMEA Service Desk, Regional & Central IT TeamsProvide local support to HQ, remote offices, and assigned locationsEnsure a professional, user-oriented approach to Türkiye colleaguesBring development and improvement ideas to colleagues and managementDiagnose and resolve technical issues promptlyMaintain and update technical documentation and knowledge baseConduct user training sessions and create user guidesAssist in the implementation of new technologies and systemsMonitor and manage IT service requests and ensure timely resolutionEscalate complex issues to appropriate IT teams or vendors when necessary

What we ask

Bachelor’s degree in Information Technology or related fieldAt least 2 years in IT roles with progressively increasing levels of responsibilityExperience with Windows OSGood command of EnglishGood command of MS Office

You will need

Ability to work independently and as part of a teamProblem solver and willing to work in a dynamic environment doing a variety of tasksHigh self-motivation and ambition to achieveGood stakeholder management skills

Further Information

Diversity – We are an organization that delivers on a global scale, striving to create a diverse and empowered workforce that      reflects the communities we serve.         Health & Wellbeing - Partnership with a wellness business partner to support our employees’ wellbeing with the opportunity to      have sessions with private fitness trainers, psychologists, and dietitians.   Assertive leave types – We are based on Kyosei philosophy which is living and working together for the common good. By adhering to this our employees have meaningful leave rights to support the common good and employees' mental health. First-Year at Canon Leave – Your first year with us? We give you the chance to take a 15-day long break to explore, recharge, and thrive in your new adventure!Social Friday Leave – We provide an early weekend! Embrace the weekend vibes with our Social Friday Leave right because work-hard should always come with play-hard.Birthday Leave – Don’t just celebrate with cake, take the day off too! Enjoy a bonus day of leave to make your birthday extra special!Volunteer Leave – Join us in our Kyosei philosophy and make a difference! You have volunteer leave to live, work, and give back together for the common good.Graduation & Report Card Day Leave – Honoring your kid's milestones is important to us. We give you this Leave to attend graduations and cherish those report card days, making memories that last a lifetime!First Day of School Leave – Take this chance to be there for your little ones as they embark on a school journey!Paid Maternity Leave – We always provide the best conditions for our employees! Enjoy additional paid maternity leave right as we celebrate the newest addition to your family.Paid Paternity Leave – Dads, we did not forget about you! Take the Paid Paternity Leave and bond with your bundle of joy because parenting is a team effort, and we've got your back!Paid Military Service Leave – Stay ready to protect our country while we continue to support you with paid military service leave.

 

Some other Benefits – Bonus Payment, Canon Awards, Discount on Canon products, Special Day Gifts etc. 

Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates and promotes regardless of race, religion, national origin, sex, disability, age, veteran status or other protected status as required by law.