Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER\_eRecruiting\_ApplyforaJob.pdf) . The University of Miami UHealth at SoLé Mia opening September 2025, will bring high-quality academic medicine to North Miami, Aventura, and surrounding communities. Our expert team of physicians and staff will represent a wide range of specialties, including NCI–designated Sylvester Comprehensive Cancer Center and Bascom Palmer Eye Institute, the number one eye hospital in the nation. UHealth at SoLé Mia will also deliver the latest in urologic treatments from the renowned Desai Sethi Urology Institute as well as top-notch care from UHealth’s nationally ranked neurology and neurosurgery programs. CORE JOB FUNCTIONS Assists customers with Photo ID badges, building access, parking, and public transportation. Processes sales of ID badges and accessories, parking and transit permits, parking validations, bicycle permits, and background checks. Assists customers with replacing broken/lost access and transit cards. Answers phone calls greeting students, faculty and staff and addressing and resolving issues through appropriate channels. Adheres to proper telephone etiquette and use of call center software. Monitors and responds to email inquiries received through two departmental email accounts, one for Parking and another one for Photo ID. Assists customers with scheduling UM Transportation Department shuttles. Processes and distributes daily reports including parking, transit, and access reports. Reconciles daily credit card, check, IDR, payroll deduction and student account sales. Files and scans department records. Programs and troubleshoots ID badges and access cards for campus locking systems. Processes employment clearances Logs customer interaction notes in database. Processes metal key requests and distribution to authorized individuals. Maintains office inventory. Works at the Emergency Hotline call center before, during, and/or after emergencies, including, but not limited to hurricanes. Adheres to University and unit-level policies and procedures and safeguards University assets. Knowledge, Skills and Attitudes: + Ability to communicate effectively in both oral and written form + Ability to handle difficult and stressful situations with professional composure + Ability to maintain effective interpersonal relationships + Ability to recognize, analyze, and solve a variety of problems + Ability to exercise sound judgment in making critical decisions + Commitment to the University’s core values DEPARTMENT ADDENDUM Department Specific Functions + The ID and Building Security Access Representative must use very complex systems T2 Flex, Pro-Watch and Onity SystemsAssists customers with Photo ID badges, building access, parking and public transportation + Processes sales of ID badges and accessories, parking and transit permits, parking validations, bicycle permits, and background checks. + Assists customers with replacing broken/lost access and transit cards. + Answer phone calls greeting students, faculty and staff and addressing and resolving issues through + appropriate channels. + Monitor and respond to email inquiries received through two departmental email accounts, one for Parking and another one for Photo ID. + Assists customers with scheduling UM Transportation Department shuttles. + Processes and distributes daily reports including parking, transit, and access reports. + Reconciles daily credit card, check, IDR, payroll deduction and student account sales. + Programs and troubleshoots ID badges and access cards for campus locking systems. + Processes employment clearances. + Files and scans department records. + Logs customer interaction notes in database. + Adheres to proper telephone etiquette and use of call center software. + Processes metal key requests and distribution to authorized individuals. + Categorized as Tier 1 emergency employee. Expected to work at the Emergency Hotline call center before, during, and/or after emergencies, including, but not limited to hurricanes. + Other duties as assigned. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS + High School diploma or equivalent + Minimum 2 years of relevant experience Knowledge, Skills and Attitudes: + Strong customer service skills + Strong written and verbal communication skills + Highly detail oriented and organized + Excellent interpersonal skills + Knowledge of medical terminology The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information. Job Status: Full time Employee Type: Staff Pay Grade: H5