Job Seekers, Please send resumes to swapna@hireitpeople.com Lead the IAM Operations team and work with the resources to ensure deliverables are met within Service Level Agreements (SLA).Collaborate with IAM Delivery, Engineering, and Architecture teams to maintain an ongoing IAM strategy aligned with Organization’s business objectives.Provide technology leadership and direction to internal and offshore IAM teams.Communicate effectively with management as well as customers to identify needs and evaluate alternative technical solutions and strategies.Prepare and maintain documentation including SOPs, runbooks, resiliency plans, incident response materials and SOP's for all IAM Services.Prepare root cause analysis and post mortem incident analysis reports.Lead response activities including working with business teams to report on status of service restoration activities.Identify service improvement opportunities and collaborate with IAM service owners for prioritization.Co-define IAM Operations’ service levels, and metrics with IAM Service owners.Analyze & report periodic IAM service performance metrics.Lead efforts to ensure that the IAM team’s MSP resources adhere to the IAM Governance standards.Participate in audits and other compliance assessment activities as needed to assist with meeting compliance deadlines.Work closely with business and application owners to analyze, configure and add new services as necessary.Augment production support team(s) to ensure sufficient coverage for current & future IAM services.Maintain patches and upgrades on a regular basis, upgrade administrative tools and utilities.Coordinate with other support teams to ensure issues impacting IAM systems are resolved quickly and effectively.Coordinate with cyber security team(s) to ensure solution assurance and compliance to security policy, procedures, standards and baseline security configurationsEducation:Bachelor’s degree or equivalent in Computer Science or equivalent in a related field or a foreign equivalent is required closely related field with relevant experience