JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves - This position is a key leader on the account core team who is responsible for ensuring quality delivery of Facility Management Operations while supporting the Project Management, and Occupancy Planning functions.

Reporting to the JLL Head of IFM Services, this individual will lead the management of one of three regions across a clients property portfolio, ensuring all contract deliverables are met or exceeded, including operational up time, cost savings initiatives, energy consumption reduction initiatives, and service improvements and introduction of best practices and innovations.

Job Responsibilities

Relationship Management:

Maintain high client, customer, and user satisfaction with services provided, measured through quarterly KPIs and satisfaction surveys.

Ensure effective integration of PDS, OP, and IFM Operations across all sites to ensure seamless delivery to the client and drive a one-team mentality in a vendor matrixed environment.

Drive superior performance through excellent people management.

Interface and develop relationships with peers in other regions and functions to ensure consistent delivery of global initiatives and practices.

Act as IFM SME presenting new ideas for better customer experience; take innovative and creative approach to position

For direct reports, responsible for overall team management, staff development and planning.  Execute staff succession and growth plans.

Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography.

Project Management:

Deliver on contractual savings targets, measured by achieving annual budget targets, and monthly/quarterly budget adherence targets as prescribed.

Ensure understand of small project management and interaction with project team

Ensure understanding of contract requirements across the organization.

Engage with individual sites to drive savings initiatives and keep savings tracker updated with all proper documentation.

Compliance:

Achieve contractual requirements and account annual goals including but not limited to work order management metrics and all contractual CPI/KPI goals.

Understand and use client CMMS tools to drive decisions that are best for the client. Make recommendations for process and tool improvement based on knowledge/skill set.

Prepare, submit and manage facility budgets with the clients’ goals and objectives addressed, track variances and ensure smooth recovery process.

Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner.

Knowledge, Skills & Abilities

Bachelor’s degree; Engineering or related degree preferred or equivalent work experience

10+ years Facility Management experience, with data center/critical environment experience preferred

Travel required, approximately 20-30% depending on client or account requirements

Work at client location as part of core delivery team

Estimated total compensation for this position:

186,000.00 – 244,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Mountain View, CA

Job Tags:

Google Jobs

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Accepting applications on an ongoing basis until candidate identified.