Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Operations

Management Level

Director

Job Description & Summary

At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information.

Those in operations and strategy at PwC will track, manage, and report on strategic initiatives and projects. In this role, you will support leaders by handling key responsibilities, representing their point of view in meetings and decisions, and anticipating their future needs. Additionally, you will organise leadership team calls and meetings, oversee research and data analysis, promote consistent execution across sectors, and collaborate across lines of service for knowledge sharing and promoting technology/tools for sales and delivery.

Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Lead in line with our values and brand.Develop new ideas, solutions, and structures; drive thought leadership.Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.Balance long-term, short-term, detail-oriented, and big picture thinking.Make strategic choices and drive change by addressing system-level enablers.Promote technological advances, creating an environment where people and technology thrive together.Identify gaps in the market and convert opportunities to success for the Firm.Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.

Designation – Director, Operations & QMS   

Location – Preferred in Bangalore, Hyderabad 

 

Roles & Responsibilities:  

Drive India Acceleration Center operations to enable Territory delivery teams as the one-stop-shop support catering Governance and Programs, Program Management, Data & Analytics, Technology & Innovation, Transitions, Quality & Risks and Process excellence. 

Implement identified strategic priorities with a focus on driving standardization, quality, efficiency, and scalability.​ 

Deploy data driven decision methodology on Demand Management to maximize the effective use of resources, talent, and technology  

Manage overall budgets, expense management, billing & utilization of teams and managing dashboards indicating pulse of the team. 

Partner across various business and functional teams, to contribute to and execute on strategic and operational programs.​ 

Live our PwC Culture and Values, including P&I, every day through interactions with team; be a role model.​ 

Develop staff; support professional growth and development; coach and mentor team. 

Effective stakeholder management, process influence to add value to the success of the delivery teams.  

Experience:   

Minimum of 15-20 years in operations enablement. Transitions, process excellence and quality programs. 

Exposure to improvement methodologies, technology driven solutioning and supporting large operations delivery teams 

Certification in Six Sigma, Lean preferred, with experience in running large transformations. 

Executive presence, excellent communication skills and stakeholder management 

An eye to detail, good with numbers and analytical skill sets 

A good people’s manager who can effectively coach, guide and mentor the team members on career growth, engagement and team dynamics 

  

Education: 

Bachelor or master’s degree, with MBA preferred 

 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Change Communications, Change Management, Coaching and Feedback, Communication, Creativity, Data Analysis, Embracing Change, Emotional Regulation, Empathy, Goal Alignment, Inclusion, Influence, Innovation, Intellectual Curiosity, Learning Agility, Meeting Coordination, Meeting Facilitation, Operational Execution, Optimism, Professional Courage, Program Execution {+ 13 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date