At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Roles & Responsibilities
Role
The Document Imaging Specialist is a member of a team responsible for service delivery through efficient document scanning operations at an Iron Mountain customer site. It is paramount for the Document Imaging Specialist to be able to provide a balance between efficiency and cost consciousness while delighting the customer by exceeding expectations.
Responsibilities
Deliver a great service and build strong trusted relationships with client
Deliver a range of Document Imaging services and support to the client with minimal or no supervision
Receive, sort, batch and prepare hard copy documents for scanning
Remove all bindings correctly, without degrading the hard copy document.
Repair and prepare hard copy documents for auto-feed scanning as required.
Operate and maintain high-speed production scanners equipment to scan hardcopy documents to digital form
Ensure that all required physical pages are scanned and all scanned images are clear, complete and orientated correctly
Capture data from scanned images accurately and completely within keystrokes performance measurements
Perform quality checks on scanning, data entry and final digital output; rework as required.
Restore hard copy documents to original form as required for packing into archive boxes
Ensure daily record keeping functions are completed and reporting information is maintained
Collaborate with the team to problem solve to ensure efficient service delivery that meets SLA
Identify and implement opportunities for process improvement
All other duties as assigned by management
Job Requirements:
Minimum of 2-year experience in document processing in a regulated industry (applicants without experience will be considered for entry-level position)
Excellent customer service mind-set and good communication skills
Proven record working in a fast-paced and time sensitive environment with little to no errors
Absolute team player, and look to enjoy working with a close-knit team
Attention to detail, responsible and organized
Basic computer literacy skills in MS Excel and Word
Category: Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0074666