Job Summary
Work with crossfunctional teams to understand data collection requirements troubleshooting
Assist with device intake and shipment across locations
Managing device software by manually updating or validating software commands
Gather user feedback preferences research data based on requirements from the client
Responsibilities
Facilitating onsite and remote data collection studies
Work with crossfunctional teams to understand data collection requirements troubleshooting
Assist with device intake and shipment across locations
Managing device software by manually updating or validating software commands
Gather user feedback preferences research data based on requirements from the client
Scheduling compiling results documenting troubleshooting technical issues
Create process documentation training materials best practices and represent data with charts and graphs for easy consumption by client stakeholders
Collaborate with team members on data validation deriving key insights coordination task prioritization and communicate updates about fixesedits to tools programs used for collection
Triage operational issues make recommendations for how to alter process based on observations
Document and report on collection status adhere to key timelines and milestones identify data gaps and serve as a conduit between operational and technical teams
Update information in internal planning tools and platforms as necessary such as logging and tracking all activities and appointment minutes
Utilize internal tools to engage with participants track communications deliver results
Minimum Qualifications
Customer relations management skills
Ability to provide instructions guide users and support them through remote troubleshooting clearly and effectively
Ability to clearly and effectively identify issues and escalate them timely based on instructions provided
Ability to operate and proficiently use various hardware and devices
Ability to work in a fast paced and agile environment
Able to follow guides that contains instructions on
Commands to run on physically connected devices
Using the command line to movecopy files to connected devices
Using shell scripts
Basic HW debug skills to validate and test the units
Advanced queries or data manipulation techniques
Strong attention to detail and accuracy
Fluency in the English language
Skills
13 years of experience in a similar role
Bachelors degree preferred
Strong handson knowledge with Linux comfortable in the terminalconsole with SSH experience
Able to use VSCode to remotely debug collection stations
Able to readedit JSON files if database needs editing
Able to quickly understand and get familiar with custom Hardware solutions
Excellent communication skills and ability to articulate issues with detailed reproduction steps to stakeholders with various degrees of technical knowledge
Able to provide feedback when new hardware doesnt meet expectations wrt fit hardware quality comparing with previous iteration to determine differences
Attention to detail and thorough workstyle
Experience working in digitaltechnology companies with tech products
Have a strong understanding and passion for technology and enjoy keeping up to date on the current trends
Ability to effectively operate with flexibility in a fastpaced constantly evolving team environment with minimum supervision and a high degree of autonomy
Must be a self starter with willingness to embrace change quickly learn new technologies work closely as a member of cross functional teams and be open to new ideas and processes
Responsible for fulfillmentcompletion of deliverables within area of responsibility within set timelines
Knowledge and interest in ARVR
Certifications Required
Strong handson knowledge with Linux comfortable in the terminalconsole with SSH experience
Able to use VSCode to remotely debug collection stations
Able to readedit JSON files if database needs
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.