Woburn, MA, USA
4 days ago
Implementation Lead
Kforce has a client in Woburn, MA that is seeking an Implementation Lead. Key Responsibilities include: * Implementation Lead will define and implement the processes, procedures and artifacts required for a successful and repeatable Client Implementation Practice * Plan and implement new Client projects for our digital solutions using strong organizational and project management skills * Provide training and other onboarding services to new Clients and conduct regular support conference calls * Understand Client needs at a level of detail sufficient to define functional requirements * Serve as the liaison between Clients and Northern Teams * Build and foster strong Client relationships * Provide exemplary customer service via email and phone * Demonstrate new functionality and communicate Client feedback * Utilize internal tools and procedures for screen sharing, recording training materials, creating documentation, implementation tracking, and any other way to aid in the implementation of new Client accounts * Lead the project team and various business units in defining scope, planning, budgeting and control all project tasks, resources, and deliverables * Apply strong project management standards and best practices to ensure successful execution of projects * Review business cases, business requirements, functional specifications, and implementation plans * Effectively communicate project expectations to project members and stakeholders in a timely and clear fashion * As an Implementation Lead, you will ensure thorough testing of all system changes * Provide project and portfolio status reports and analysis to senior leadership * Manage scope of project to minimize scope * Understand the changing business needs and how it impacts the overall project and recommend solutions * Collaborate and negotiate project goals
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