Implementation Lead
Kforce
Kforce has a client in Woburn, MA that is seeking an Implementation Lead.
Key Responsibilities include:
* Implementation Lead will define and implement the processes, procedures and artifacts required for a successful and repeatable Client Implementation Practice
* Plan and implement new Client projects for our digital solutions using strong organizational and project management skills
* Provide training and other onboarding services to new Clients and conduct regular support conference calls
* Understand Client needs at a level of detail sufficient to define functional requirements
* Serve as the liaison between Clients and Northern Teams
* Build and foster strong Client relationships
* Provide exemplary customer service via email and phone
* Demonstrate new functionality and communicate Client feedback
* Utilize internal tools and procedures for screen sharing, recording training materials, creating documentation, implementation tracking, and any other way to aid in the implementation of new Client accounts
* Lead the project team and various business units in defining scope, planning, budgeting and control all project tasks, resources, and deliverables
* Apply strong project management standards and best practices to ensure successful execution of projects
* Review business cases, business requirements, functional specifications, and implementation plans
* Effectively communicate project expectations to project members and stakeholders in a timely and clear fashion
* As an Implementation Lead, you will ensure thorough testing of all system changes
* Provide project and portfolio status reports and analysis to senior leadership
* Manage scope of project to minimize scope
* Understand the changing business needs and how it impacts the overall project and recommend solutions
* Collaborate and negotiate project goals
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