C.H. Robinson is hiring an Implementation Project Consultant to join our team. In this role, you will manage the technical integration and system setup for implementation projects from conception to go-live and support (sales to operations). You will primarily focus on onboarding new business but will also support projects for existing customers as needed and provide expertise in your area.

Your daily tasks will include documenting customer requirements, coordinating regularly with the Project Manager, collaborating with Technology resources to integrate customer systems electronically, configuring systems, and communicating project progress.

Ideally, we are looking for someone based in Chicago, IL, who can work in the office three days a week and remotely two days a week. This may change based on business needs.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Serve as the technical liaison between customer project teams, including their technology teams, and internal development resources

Document customer requirements, identify system gaps, and define technical requirements for business-to-business communication

Facilitate project meetings with internal and external teams

Capture current processes, design future-state solutions, and create process maps for integration

Identify process improvement opportunities and document role and responsibility changes

Develop and execute a testing plan with the customer

Create training materials and conduct training sessions

Coordinate with the Project Manager to maintain project timelines, deliverables, and resource requirements

Support tool development, helpdesk ticket management, and knowledge transfer to the customer account team

Provide guidance to new team members, ensure compliance with policies, and support business development efforts as needed

QUALIFICATIONS

Required:

Bachelor’s Degree from an accredited college/university

A minimum of 2 years of technical project management experience

Prior experience working with customers, vendors, or carriers

Previous experience with TMS software

Flexible hours (some weekend/late hours may be required)

Up to 20% travel may be required (domestic and/or international)

Preferred:

Basic facilitation skills, including relationship management, presentation, discussion, documentation, and accountability

Proficient in Microsoft Office Suite

Strong analytical and problem-solving skills

Proven ability to design, develop, and deliver presentations for internal and external audiences at all levels

Ability to collaborate effectively with subject matter experts across all levels, both internally and externally

Understanding of key business drivers and ability to apply this knowledge to accomplish work

Ability to solve problems and analyze potential solutions using technical experience, judgment, and established precedents

Capable of explaining complex information clearly in straightforward situations

Committed to fostering a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location.  Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training.  During the hiring process, your recruiter will provide more details. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Two medical plans (including a High Deductible Health Plan)

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid and floating holidays

Paid time off (PTO)

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.