At Iress, we believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. From the world’s most established financial brands to new and disruptive players, we help improve every aspect of our clients’ businesses so that they can work better, every day. Iress is one of Australia’s largest technology companies and employs people across Australia, United Kingdom, Africa, Canada, France, New Zealand and Asia.
Role PurposeThe Implementation Specialist is a subject matter expert in trading and market data software solutions, responsible for ensuring successful client implementations that are delivered on time and within scope. Success in this role involves configuring and deploying software solutions that meet client requirements while adhering to industry best practices. The ideal candidate will have deep product knowledge, strong problem-solving skills, and the ability to guide both clients and internal teams through the implementation process. The Implementation Specialist plays a key role in driving client satisfaction by influencing solution design and ensuring full adoption and utilization of the software.
Your objectives and responsibilities will focus on...Implement and configure trading and market data software to meet client business requirements, ensuring alignment with company standards and best practices.
Serve as the escalation point for complex implementation and support-related queries, providing expert guidance and solutions.
Establish and document best practices for production implementations, creating detailed documentation to support ongoing use and training.
Mentor and train fellow team members on product knowledge, implementation techniques, and best practices.
Collaborate closely with internal stakeholders, including product development, support, and sales teams, to ensure successful solution delivery.
Drive change management efforts at client sites to ensure full adoption, utilisation, and maximum value of the Iress software products.
Provide clear and consistent communication with stakeholders throughout the implementation process, using prescribed tools and processes.
Manage time effectively, prioritising tasks to maximise productivity and meet project deadlines.
Stay current with product and market knowledge, sharing insights and expertise with the team to enhance overall performance.
Demonstrate attention to detail and a risk-averse approach when making changes in production environments to ensure stability.
Provide post-implementation support, including troubleshooting and resolving any issues that arise.
Take an "all hands on deck" approach during severity 1 or 2 incidents, ensuring rapid and effective response.
To be successful in this role you will have…Qualifications and Certifications
Bachelor’s degree in Computer Science, Information Technology, Finance, or a related field (preferred)
Experience in software implementation, preferably in the fintech or trading/market data industry
Strong knowledge of trading platforms, market data systems, and related technologies.
Industry specific Certifications
Professional Skills
Change Management : Develops and implements processes to ensure successful adoption of changes, and engages stakeholders throughout the change lifecycle.
Software Configuration: Configures software applications according to client requirements and ensures alignment with best practices.
Stakeholder Relationship Management: Manages stakeholder relationships, ensuring that communication is clear, consistent, and aligned with project goals.
Problem Management: Provides expert-level troubleshooting and resolution of complex issues, ensuring minimal disruption to client operations.
Specialised Capabilities
Knowledge of software development process, system architect and methods of deployment
Windows Server and Microsoft SQL or similar tools
Ability to write simple programs to integrate with application programming interfaces
Subject Matter Expert in assigned product Suite
Familiarity with API's such as Web Services, SWIFT, MSMQ
Understanding of FIX protocol
Database Administration Knowledge and experience (SQL/Basic Querying, backup, restore) ● Subject Matter Expert in assigned product Suite ● IT Proficiency in TCP, IP and Ports, Netstat, Telnet, ping, Trace Processor, Wireshark
Behavioural Competencies
Detail Orientation: Exhibits a strong attention to detail, particularly in managing production environments and documenting solutions.
Client Focus: Demonstrates a commitment to understanding client needs and delivering solutions that meet or exceed expectations.
Collaboration: Works effectively with cross-functional teams to achieve common goals.
Adaptability: Responds well to changing circumstances and is flexible in approach to problem-solving and project management
Why work with us?
Join us in shaping the future of financial services in Southern Africa.
Our mission is to provide locally relevant technology, backed by exceptional service and support, empowering our clients in trading, market data, advice, and investment management to deliver their best.
If you’re passionate about financial technology and excited to create solutions that drive the future of the industry, this is the place for you. We’re seeking innovative problem-solvers who are eager to grow their skills and capabilities. If you're driven by delivering outstanding service, thrive in a collaborative environment, and want to make a real impact, you’ll find a fulfilling career with us.
Our culture is rooted in values of going beyond, acting smart, and winning together, with adaptability, accountability, and inclusivity at the heart of everything we do. We offer industry-leading benefits that support you at every stage of life, including long weekends, flexible working, generous parental leave, and a connected team culture.
We’re excited to build the future of fintech—come be a part of it!
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