Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Whether you’re serving students in the cafeteria, managing school payments or communicating with parents, we’re focused on delivering innovative solutions along with exceptional service that help you be more successful.  Our solutions we’re specifically designed for K-12 to provide a more cohesive experience for students, parents, and staff.

Cafeteria management - Simply your entire nutrition program from the kitchen to the serving line with our complete front and back of the house solutions. Manage menus, inventory, and sales with ease.

Payment solutions - Manage all your school payments with MySchoolBucks. Send invoices when payments are due, create an online store, and give parents a convenient way to manage cafeteria meal accounts online or on-the-go.

The Implementation Specialist is responsible for providing setup and training to school administrators using our online payments platform MySchoolBucks.com including MSB Activities and MSB Accounting. Work involves setting up appointments, building new sites, building new products, and creating payment gateways. The Implementation Specialist provides implementation setup and training support via Zoom, phone, and email, as well as following established escalation processes to resolve customer questions and issues and logging information into the Salesforce.com CRM.  Position requires cross-functional relationships with all Heartland School Solutions departments. 

Position Requirements

Excellent verbal & email communication skills

Ability to read and follow written and verbal instructions

High level of multitasking and attention to detail

Ability to work independently and in teams under minimal supervision

Ability to work flexible hours as needed

Offers suggestions to improve support processes and customer experience based on escalation data and customer feedback

Ability to create and update process documentation

Position Responsibilities

Provide support for new customer set up, working directly with Heartland Sales and District Customers

Contact customers to schedule appointments

Build School Nutrition online payment configuration

Build Student Store online payment configuration

Ensure connectivity with District Point of Sale systems/MySchoolBucks

Build payment gateways for successful payment processing for customers

Create district administrator credentials for reporting and support

Provide training for new and existing customers

Student store product set up and reporting

Provide quality assurance reviews

Manage district merchant agreements, contracts and changes as requested

Education / Experience Requirements:

Experience in online payments or the credit card industry

Experience working with Salesforce.com (CRM) 

Project Management Experience a plus

Basic accounting Experience a plus

Experience in an inbound or outbound call center

Experience with Google Enterprise Gsuite (Enterprise Gmail, Google Docs, Etc.)

Experience with Excel & Adobe Acrobat Pro

The US base salary for this full-time position is $58,000 + Benefits. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training

Global Payments, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color creed, religion, sex, national origin, age, citizenship, disability, veteran status or any other protected status. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.