FUNCTION: Responsible for a variety of duties involving the setup of payroll services for new clients. Works with other members of Implementation Team while addressing client needs for application interfacing, payroll reporting, software connectivity, and company/employee data setup. May conduc0s client training sessions to enhance user understanding of remote PC input software application. Assists in ensuring that Bangor Payroll and new clients are in compliance with local, state, and federal regulations.

ACCOUNTABILITIES:

Operations/Process:

Establishes and enforces a clear timeline of events with Sales Officers and clients  for all tasks associated with implementation and trainingPerforms client setup within payroll software applicationPerforms employee setups and audits within payroll software applicationEnsures accurate and timely completion of implementation processDesigns solutions for client interfacesPerforms setup of a client’s general ledger, time-off accrual, and custom reportsTransfers prior wages paid to current payroll and performs test payrollsIndependently researches client questions and explores technologies in order to provide solutionsPerforms time and attendance setups within Bangor Time applicationPerforms training for new clientsEstablishes a timeline for adding time-off accruals, general ledgers, Bangor Time, and custom reports to existing clientsIntroduces Payroll Specialist with a warm handoff after successful completion of payrollIdentifies and recommends modifications to processes when efficiencies may be gainedCross-trains in other Bangor Payroll departments in order to assist when needed

Customer Experience:

Communicates directly and professionally with internal and external client, providing exemplary customer serviceProactively resolves client payroll issuesPeriodically conducts on-site interviews to gather company and employee payroll data for new clientsAnalyzes current client methods of payroll processing and facilitates implementation of solutions  

Technical

Level IPerforms setup of new clients with basic earning and deduction codesPerforms basic time and attendance setups within Bangor Time applicationPerforms setups of annual or monthly time-off accrual policyPerforms setups of general ledger without Division/Branch/Department/Team allocationsCreates ad hoc reports and filesLevel IIPerforms setup of new clients with advanced earning and deduction codesPerforms time and attendance setups within Bangor Time application with clock promptsPerforms setups of annual, monthly, per pay period, and per hour time-off accrual policiesPerforms setups of general ledger with Division/Branch/Department/Team allocationsCreates Query Builder reports and filesImports employee and scheduled earning and deduction data via Evo ExchangeLevel IIIPerforms setup of new clients with complex earning and deduction codesPerforms time and attendance setup in Bangor Time application with scripting and schedulingPerforms setups of annual, monthly, per pay period, per hour, and roll over time-off accrual policiesPerforms setups of general ledgers with Division/Branch/Department/Team allocations and QuickBooks interfacesCreates Report Master reports and filesImports employee, scheduled earning and deduction, time-off accrual, and YTD data via Evo Exchange

Compliance and Control:

Stays current on payroll regulations and trendsAssists in ensuring that the Bank is in compliance with local, state and federal regulations

General:

Attentive to detail and accuracy, committed to excellence, looks for improvements continuously, monitors quality levelsPrioritizes tasks and demonstrates excellent time management skillsWorks toward the goal of continued professional and personal development by participating in training and educational opportunities as they become availableInteracts harmoniously and effectively with others, focusing upon the attainment of Bank goals through a commitment to teamworkDemonstrates willingness to accept new projects and strives to become a subject matter expertDemonstrates developmental progression from Level 1 through Level IIIConforms to acceptable punctuality and attendance standards as expressed in the Employee HandbookPerforms additional duties as requestedMaintains strict confidentiality

Knowledge/Skills/Experience Requirements:

Four-year college degree in Business, Information Technology, Accounting or related area preferred, or three to five years of progressively responsible payroll experience including a broad exposure to all areas of payrollAttention to detail, emphasis on accuracy, adherence to deadlines, with good organizational, analytical, mathematical and oral and written communication skills requiredAbility to work with little supervisionFPC (Fundamental Payroll Certification) required for Level II, encouraged for Level ICPP (Certified Payroll Professional) strongly encouraged for Level IIIGroup facilitation and training experience preferredStrong communications skills, verbal and writtenExcellent customer service skills required Demonstrated relevant computer literacyMicrosoft Word, Excel and Outlook proficiency

Physical Demands/Conditions Requirements:

General office environmentModerate lifting (to 35 lbs.) requiredModerate reaching, walking, sitting and standing requiredOccasional in-state travel required for client training

Equipment Used:

General office equipment

External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.