Import and Export Operations Manager

Responsible for overseeing Agents and managing processes that support the customer's Import/ Export needs. Ensuring cost effective operations, timely service by applying knowledge of laws, regulations, governing agencies, procedures, audits, programs, and practices.

Essential Duties and Responsibilities

· Manage the functions of Agents: prioritizing work, determining schedules, assigning daily tasks, establishing, or adjusting work procedures to meet changing demands, ensuring optimum efficiency of all Agent activities.

· Manage and assist in daily operations, drayage, rail, air, ocean, Import, and Export.

· Demonstrates in depth knowledge of customers' needs. Monitors communications with assigned customers, responds promptly to customer requirements, concerns and issues and resolves issues related to all irregularities that interfere with the timely delivery of the customer's product.

· Implements and follows all security measures including government required and local security programs.

· Develop internal SOP's and KPI's for the efficient management of inbound freight including timely recovery and hand over to brokers.

· Work with and supervise members remotely

Education and Experience

High School diploma or GED plus three to five years of experience in the freight forwarding industry is required. Prior supervisory experience is preferred.

· Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people.

· Must have strong organizational and time management skills.

· Ability to organize and manage multiple priorities.

· Must have prior training and experience with AES filing

· Ability to manage own profit center and report on revenue generation, profit, and loss.

· Must have knowledge of export administration regulations and regulations – TSA, IATA , HAZMAT , ITAR .

· Cargowise experience a plus.