**Overview** **Job Purpose:** The Improvement Manager Supply Chain EMEA is responsible for leading process improvements related to Order Management, Reporting, Customer Service Processes, Master Data, expanded use of Artificial Intelligence. The primary objective is improve the customer experience and enhance operational efficiency. This position requires deep expertise in core business processes, system architectures, configurations, and integrations within the Medical Device Industry. The Improvement Manager Supply Chain EMEA will lead cross-functional projects including the commercial team and external partners like arvato. This role demands strong leadership skills, with the ability to influence cross-functional teams and manage stakeholder relationships at all levels. **Responsibilities** **Main Tasks:** + Proactively influence and align stakeholders to achieve harmonized and improved processes gaining customer experience + Lead cross-functional discussions to ensure effective governance and improvements of business processes. + Demonstrate integrity and credibility, fostering trust-based relationships with internal and external partners. + Mentor and coach team members, supporting professional development and knowledge transfer. + Define process governance and establish best practices to drive commercial efficiency. + Develop training and training programs to ensure widespread understanding and adoption of business process changes + Translate technical constraints into clear business impact and communicate effectively across functions. + Promote continuous process improvement activities across multi-functional teams + Lead development and validation of system and process upgrades and enhancements. + Ensure comprehensive testing before deployment. + Facilitate user and commercial stakeholder training minimizing disruption to business operations. + Manage the relationships with the existing 3PL/4PL (arvato) + Quality Assurance: Enforce Cordis quality control standards to ensure high standards in customer service, product handling, packaging, and shipment. **Supplementary Tasks:** + Supports global Supply Chain projects and initiatives + Develops and maintains metrics, reports and process documentation including 3PL training and Quality/ Regulatory Assurance + Builds a close relationship with the Trade Compliance and Transportation Manager EMEA + Complies with all health, safety and environmental policies, procedures and job hazard analyses applicable to specified job activities; including medical evaluations as required by job function **Qualifications** **Job Requirements:** + Education: Bachelor's Degree in Business, Supply Chain, Information Systems, or a related field (Master’s preferred). + 10+ years in Logistics Experience , Supply Chain, or Business Process Management. + Experience with global business processes in Customer Service, Master Data, and Logistics. + Proven track record in system implementations, process governance, and change management. + Strong understanding of SAP, Oracle, or other ERP systems. + Experience with process automation, system configurations, and integrations. + Soft Skills: Strong leadership capabilities with a demonstrated ability to influence at multiple levels. + Excellent communication and stakeholder management skills. + Ability to analyze complex issues and propose structured, scalable solutions, highly adaptable and proactive problem solver. Cordis is proud to be an equal opportunity employer and is committed to providing equal opportunity for all teammates and applicants. At Cordis, our teammates all bring different strengths, experiences, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All our teammate’s points of view are key to our success, and we believe inclusion is everyone's responsibility. Together, we strive to create and maintain working and learning environments that are inclusive, equitable and welcoming. **JOIN OUR TALENT COMMUNITY** Joining our Talent Community is a great way to receive company news and updates, as well notifications on career opportunities and events that interest you! Please tell us more about yourself so we can align you with future opportunities that match your background, skills and interests. **Job Locations** _CH-Virtual_ **ID** _2025-3437_ **Category** _Supply Chain_ **Position Type** _Temporary Full-Time_ CORDIS is proud to be an equal opportunity employer, values diversity in all its forms is and committed to fostering an inclusive work environment. We are committed to advancing our culture of belonging, where all teammates feel seen, heard, and appreciated and encouraged to be their authentic selves. Our team is invested in attracting, retaining and growing top talent. Our Teammates are the core of our innovation and success. Cordis is an inclusive, engaging place to work and grow a career. CORDIS is committed to offering reasonable accommodations, upon request, to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact GlobalHR@Cordis.com