Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Associate

Job Description & Summary

The Business Continuity Management (BCM) Product Support (FTE) role is a critical position within the Enterprise Service Platform Program, focusing on the ServiceNow platform. This role is essential for managing and enhancing the ServiceNow platforms and products for the PwC network of firms

*Why PWC

 

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

 

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Responsibilities:

Provide L1/L2 end-user support for the ServiceNow BCM service offerings.Drive the timely support of BCM service offerings in the new Service Hub.Manage and enhance the ServiceNow platforms and products.

Mandatory skill sets:

Experience with ServiceNow platform.Strong understanding of Business Continuity Management, Resiliency, and Disaster Recovery.

Preferred skill sets:

Experience in IT Service Continuity Management (SCM).Familiarity with Enterprise Service Platform Program.ServiceNow BCM module.

Years of experience required:

3 to 7 years

Education qualification:

B.E, M.C.A, Engineering

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Engineering

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

ServiceNow Platform

Optional Skills

Azure Devops, Data Loader

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date