JOB SUMMARY:

 

To win each day by providing excellent customer service to our guests. Our technicians work independently performing home furnishings repairs primarily at the guest’s location and explains proper usage, operation and maintenance of home furnishings to the guest. Assess the home furnishing damage and determines the appropriate resolution. Ensures company quality standards are met. Travel required using company vehicle to RI & Southern MA areas*.

 

 Training provided / Company Van provided

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Repair furniture in the warehouse and customers’ homes. Drive a company vehicle to customers’ homes. Ensure customer satisfaction by handling repairs in an efficient, professional, and courteous manner. Ensure supplies, parts, and required documentation is handled effectively. Provide detailed information, including digital pictures, serial numbers, and descriptions to the Call Center for parts ordering, vendor chargebacks, reschedules, not at home, and service times. Adheres to safe lifting techniques, follows proper training for learned job hazards and ergonomic risk factors. Must maintain a well-groomed personal appearance, including no visible tattoos or body piercing and natural color hair. Adheres to company safety policy by utilizing proper safety devices such as goggles, face mask, etc. Plans driving route to guests’ locations. Ensures effective use of driving time and route. Notifies guest of expected arrival time. Assesses the home furnishing damage/defect and determines the appropriate resolution (e.g. level of repair, exchange, vendor return, in-shop repair, etc). Minimize inconvenience for the guest as much as possible. Ensure speed and accuracy. Performs repairs including inspecting replacement parts for damage and correctness. Ensure repairs meet company’s quality standards and guest satisfaction. Complete paperwork on the company’s computer operating system after home furnishing is repaired. Paperwork includes guest services requests, tags for the home furnishings, what was repaired on the product, when it was received and repaired, and service repair job accounting including delivery prep debit memo request entry. Notifies office of service solution prior to next service call. Properly completes required paperwork including bedding sheets, customer tags, guest service requests, same day sheet, daily log, etc. Locates and identify returned parts. Maintains inventory of parts, tools and supplies in the service vehicle to ensure availability for the service call. Ensures service vehicle is maintained mechanically (such as tire pressure, fluid levels, etc.) and in appearance both interior and exterior (such as clean exterior; clean, neat and orderly interior, etc). Review the daily vehicle inspection sheet and report anything out of the ordinary regarding the mechanics and/or appearance of the service vehicle. Practice safe and secure material handling methods in accordance with product handling standards. Report errors found on documents to management. Promote a professional manner in appearance and demeanor. Assist in training Finishers I. Comply with all applicable company safety standards. Perform other functions as needed and required.

 

MANAGEMENT/SUPERVISORY RESPONSIBILITIES (including job titles of direct reports):

 Not applicable.