In House Marketing Representative
Diamond Resorts International
Job Description Do you have experience working as a Front Desk attendant? Do you like sales? Come join us and help families make memories! There’s something truly outstanding about Hilton Grand Vacations. The foundation of our culture has been about building memorable experiences and making a positive impact within our industry and the communities in which we live and work. Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations. As an In House Marketing Representative you would be responsible for working the marketing desk in the lobby and booking qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members and other qualified customers staying on property by distributing approved promotional information and incentives that meet eligible qualifications. What will I be doing? At the marketing desk you would provide customer/marketing services to all guests projecting a professional company image. After the guests check in you will conduct in room calls to owners, renters and exchanges to book them on a presentation if they were not collected at face to face at check in. You will be responsible for selling vacation packages to qualified guests. Responsible for personal performance metrics. Meet or go above and beyond for marketing metrics. Ensure guests meet minimum eligibility for gifts as approved or promote a courtesy tour. Champion Hilton quality customer care culture throughout all Marketing channels. Secure future business through face-to-face POS package sales. Distribute only HGV authorized information, collateral, and materials. Maintain location operating standards. Follow gifting procedures. Support guest and concierge service Assist with tour or marketing related issues. Confirm appointments with guests to ensure tour reservations and improve show rate Responsible for ensuring all marketing initiatives are being delivered.
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