Your future team Picture yourself building a successful career at AIG working alongside other talented, highly motivated individuals committed to reaching our goal of becoming the world’s leading insurance provider. We believe that our success depends on building a world class team. If you would like to be a part of our team, we invite you to consider putting your talents to work with the AIG Claims department. Claims at AIG are a combination of different functions, business divisions such as Life & Retirement and General Insurance, and Global Claims, which makes us unique at AIG.Our specialized functions are delivering on AIG's promise to our customers, our clients, our shareholders, and each other. Thanks to our global network of highly-skilled professionals, we can mobilize experts from around the world to provide reliable, responsive claims service wherever and whenever our clients need it Your contribution at AIG As a contributor at AIG you are the one the clients turn to in times of need. You act with speed, composure, compassion and knowledge to solve problems and the work you do every day is the heart of AIG’s business. Our Engineers are responsible for conducting an ongoing quality control program that frequently tests the accuracy of damage evaluations by vendors or panel shops. You will be responsible for recording benchmarks and communication of results to key stakeholders. Key activities + Being a vehicle and motor engineering subject matter expert + Support colleagues and providing knowledge and experience to help progress claims. + Review all damage repair estimates providing a consistent approach and in a timely manner. + Review / Investigate, challenging repair estimates where appropriate, making sure fair and adequate cost controls are in place whilst achieving the best customer and commercial outcomes. + Support and help manage our TPPD strategy and cost controlling initiatives. + Work with external engineering assessors and network services making sure fair and adequate cost control are in place whilst achieving the best customer and commercial outcomes. + Follow total loss procedures to conform to FCA and Consumer Duty guidelines. + Supporting, reviewing, and undertaking appropriate audits on vendors as required. + Helping develop and grow our Engineering best practice and capability through identifying opportunities to continuously improve skills, knowledge, and processes. + Support our Claims Management team, Brokers, Underwriters and CALM, s in attending customer meetings to help progress claims, provide technical input or to assist with complaint resolution. + Reporting key metrics to Senior Management team. + Working alongside out SIU team to identify and tackle fraud. What you'll need to succeed: + Experience as a Motor Engineer based in the field or in house. + A motor vehicle body or mechanical apprenticeship (City and Guilds / NVQ level 1 and 2 (Body or Mechanical) + In depth motor trade knowledge in vehicle body, paint or mechanical repairs + Experience of Audatex and or other estimating systems. + Have an understanding of Thatcham escribe principles and methods. + Knowledge of Insurance principles including FCA / Consumer duty compliance + Experience of claims processes + Knowledge of Glass’s and Cap Valuation services. + Experience with Total loss vehicle evaluation. + Knowledge of the Salvage code of practice, salvage handling and processing Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of belonging We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com . Functional Area: CL - Claims American International Group UK Limited, Ireland Branch & AIG Europe S.A. (Ireland Branch)