Here at Nemacolin resort, our associates know to “Expect the Unexpected” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

Deliver internal and external guest service the Nemacolin Way. Goes above and beyond – whether for an associate or guest. Delivers a strong emphasis on increasing service standards, developing future leaders, creating luxury/high-end training programs and more. Coordinate daily activities to ensure high productivity and quality standards are maintained. Responsible for morale of the staff through quality of supervision and training and provides training for all assigned outlet associates to ensure customer services standards are exceeded. Hires, motivates, evaluates and supervises front-of-house associates to ensure they are receiving adequate guidance and resources to accomplish established objectives. Establishes departmental standards, guidelines, and objectives and maintains other administrative processes such as budget, staffing, and scheduling to ensure proper planning and efficient operation of the outlet. Oversees opening, operating and closing checklists for the outlet. Responsible for overseeing training of new associates as well as supporting all shifts in filling call-off needs. Oversees scheduling, forecasting, coaching of associates for needs/issues and present to Vice President. Works with the Vice President of Food and Beverage to analyze food costs and forecast business trends to make recommendations for revision of menu prices/food specials that will most appropriately meet company needs. Responsible for maintaining, overseeing, and developing specialty nights. Works with Vice President of Food and Beverage on P&L’s, forecasting, budgeting, labor/food costs as well as accountability and critique. Works with Director of Outlets & Food and Beverage while collaborating with Hospitality Firm  Responsible for reviewing all general ledge charges for accuracy. Verifies payroll accuracy and monitors cash over/short reports. Reviews all outlet PO’s as well as staffing guides, monthly inventories, etc. Takes an active role in all mandatory F&B meetings (resume, ops, F&B). Responsible for assisting POS and menu management  Develops relationships with culinary team to develop, analyze and cost menus. Plan an instrumental role in achieving the companies’ goals. Reports any safety hazards to assigned leader. Other job duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Bachelors’ degree in hospitality management and/or relatable restaurant leadership experience. 6 years of hospitality experience can be substituted for education  Minimum of 2 years’ management experience in the hospitality industry – with the most recent experience overseeing F&B operations in a high-volume, high-end luxury resort preferred. Understanding of computerized systems. Excellent customer/guest service skills. Ability to perform effectively in a fast-paced environment. Strong organizational skills. Ability to effectively perform multiple tasks. Excellent writing/report writing skills – ability to prepare and understand all necessary reports. Ability to interface professionally with business contacts and customers Ability to work flexible schedules from morning to evenings based on operational needs 

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

WHY WORK FOR NEMACOLIN?

Kick-start your career at Nemacolin, a world-renowned luxury resort nestled in southwestern Pennsylvania. Nemacolin boasts an unparalleled blend of elegance and adventure, offering an array of amenities that redefine luxury. With two Forbes-rated hotels from which to choose, guests are treated to the epitome of comfort and style. A five-star, five-diamond restaurant sets the stage for exquisite dining experiences, while our on-site wildlife habitats bring animal encounters to a whole new level. The opulent spa, championship golf courses, and a range of outdoor activities, including fly fishing, skiing, and snowboarding, provide a holistic and exciting getaway.

As a part of the Nemacolin team, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members. Real Life Magic meets boundless opportunity at Nemacolin. Come, be a part of it!

ASSOCIATE PERKS:

What is in it for you? As a Nemacolin associate, you won’t just have a bright future — you’ll have a bright present! You are invited to join our warm, supportive community, where you’ll enjoy competitive wages, exciting events, a full suite of benefits, discounts, and perks, and access to amenities at our associate community Wisteria.

Attractive 401(k) plan Paid vacation, holidays, and personal hours Family medical, dental, and vision insurance. Long-term and short-term disability insurance Employee and educational assistance program Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort On-site uniform and dry-cleaning services Discounted meals during breaks in associate break areas

Wisteria Associate Community

Wisteria is Nemacolin’s way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin, you’ll enjoy these exclusive amenities.

Associate Recognition programs

Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests’ expectations.

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:

Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles. Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.