After undergoing a transformative restoration, The Waldorf Astoria New York is set to reignite its magnetic allure. The Waldorf Astoria New York is seeking In-Room Dining Manager to unveil a new era of luxury which embodies the spirit of New York City.
\nWith a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms (plus 375 residences), 40,000 square feet of event space, holistic spa and wellness programming, and celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.
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Want to learn more? Hotel Website, Instagram, Facebook, YouTube
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Classification: Full-Time
\nShift: Various – must be available weekdays, weekends, and holidays.
\nPay Rate: The annual salary range for this role is $90,000 - $100,000 and is based on applicable and specialized experience and location.
\n\nIn this role, you will be overseeing the day-to-day operations of In-Room Dining, reporting to the Assistant Director of Food & Beverage and overseeing 30 Team Members.
\n\nWaldorf Astoria New York invented Room Service and we continue to find ways to raise the bar. From sumptuous breakfast to delicious dinners to late night bites and treats en suite, our renowned in-room menu is always here to delight our guests.
\n\n\nThe ideal candidate must be an exceptional leader with a passion for creating extraordinary experiences, a talent for training and developing others, and experienced in all aspects of restaurant operations (ex. financial performance, social media reputation, local market capture, and employee relations). At least 3-5 years of management experience in an in-room dining environment is required. Experience managing a unionized work environment is preferred.
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What will I be doing?
As an In Room Dining Manager, you will be responsible for managing in room dining operations to deliver an excellent Guest experience. An In Room Dining Manager will also be required to manage, train, and develop team members and optimize sales and control costs. Specifically, you will be responsible for performing the following tasks to the highest standards:
\n\nProvide effective leadership to the In Room Dining team to ensure targets are met and exceeded both for the hotel and individual development\nEnsure compliance of brand standards\nEvaluate guest satisfaction levels with a focus on continuous improvement\nAware of trends and propose ideas to build the range and quality of Food and Beverage\nOptimize sales and contain costs, identifying any areas for action\nSet achievable budgets and other short- and long-term functional goals\nMaintain consistent communication with Training and Development department to ensure teams at all levels are trained and developed through the use of structured training calendars\nMaintain strong internal control environment and compliance to hotel/company policies and procedures\n\nThe following outlines the required qualifications for the Restaurant Assistant General Manager:
\n\nPrior Restaurant Management experience in In-Room Dining.\nSignificant experience managing a unionized or organized workforce.\nNo less than 3-5 years of substantial work experience in Restaurant Management.\n\nIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
\n\nPrior Restaurant Management experience in a Forbes 5-Star hotel or equivalent.\nCommitted to delivering high levels of customer service\nHigh level of IT proficiency\nWhat are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
\n\nHospitality - We're passionate about delivering exceptional guest experiences.\nIntegrity - We do the right thing, all the time.\nLeadership - We're leaders in our industry and in our communities.\nTeamwork - We're team players in everything we do.\nOwnership - We're the owners of our actions and decisions.\nNow - We operate with a sense of urgency and discipline\n\nIn addition, we look for the demonstration of the following key attributes:
\n\nQuality\nProductivity\nDependability\nCustomer Focus\nAdaptability\n\nWhat will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
\nThe Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
\n\n\nAccess to your pay when you need it through DailyPay\nMedical Insurance Coverage – for you and your family \nMental Health Resources\nBest-in-Class Paid Time Off (PTO) \nGo Hilton travel discount program \nSupportive parental leave\nMatching 401(k)\nEmployee stock purchase program (ESPP) - purchase Hilton shares at 15% discount\nDebt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)\nCareer growth and development \nTeam Member Resource Groups\nRecognition and rewards programs\n\n\n
*Available benefits may vary depending upon property-specific terms and conditions of employment.
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