Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary:  

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Information Technology Security team assists PwC in designing and creating sustainable security solutions to provide foundational capabilities and operational discipline through a focus on enterprise requirements and prioritisation, Information Technology security architecture, and the software development lifecycle.

Responsibilities:

 Member of application support team responsible for maintenance of anonymized nonproduction tenants Implement configuration changes relating to Workday functional modules: Absence, Benefits, Compensation, HCM, Payroll, Reports, Security modules as well as Workday integrations Resolve complex issues and requests, perform impact analysis, recommend solutions or workarounds,  Carry out tenant maintenance activities including regular configuration reconciliation process Participate in internal projects and initiatives, from requirements analysis through to implementation Follow established support protocols, governance, guiding principles, escalation and change management processes Collaborate closely and effectively with other members of the team, reinforce upskilling and knowledge sharing within the team Create and keep up to date knowledge base materials to deliver consistent recommendations and solutions Reinforce continuous service improvements for the customer and end user experiences 

Mandatory skill sets:

In depth understanding of at least 3 Workday modules out of Absence, Benefits, Compensation, HCM, Payroll, Reports, Security and Integrations Experience with administering Workday, managing configuration, tenant setup and business processes definitions Ability to solve complex issues, assess dependencies and impacts of configuration changes across Workday functionalities and interfaces  Experience with using mass uploads EIBs) and configuration migration (OX) tools Knowledge of Workday reporting framework including calculated fields, experience with building complex Workday reports Having an understanding of end to end HR processes, technical security operations and information security standards 

Preferred skill sets:

Prior experience with providing customer service in a large organization and being member of delivery team in internal projects Ability to reasonably estimate the time for tasks, meet deadlines and effectively prioritize multiple tasks Extensive stakeholder management skills with the ability to communicate effectively with all audiences Utilizing a collaborative working style within and across teams at all levels, both internally and with vendors; Understand the nature of business within a large multinational organization e.g. time zone differences, cultural diversity, offshore colleagues Ability to work independently and as part of a team Excellent communication and analytical skills Fluent English

Years of experience required:

3+ yrs of exp

Education qualification:

Bachelors

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor Degree

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Workday, Workday HCM

Optional Skills

Workday Reporting

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date