* Sort, prioritize, and route incoming packages. * Handles packages in preparation for processing which includes opening boxes, and initial inspection of product. * Verify customers return products according to type and associated procedures. * Document inspection results, including any receiving issue, and communicate findings to the team. * Collaborate with the fellow team members and management to troubleshoot and resolve issues. * Adhere to company and safety standards during all inspections and handling procedures. * Support continuous improvement initiatives to enhance quality and frequent improvements of returns processing. * Other duties as assigned * High School diploma or GED required * Must be 18 years of age or older * Must be available to work occasional nights, holidays and weekends * Strong verbal and written communication skills * Must have strong computer skills, including but not limited to MS Word and Outlook. * Good listening skills * Ability to form partnership with department and gain intimate knowledge of department operations * Detail-oriented, and self-motivated with desire to continuously improve operations * Exhibit strong business curiosity and must be willing to explore details to challenge status quo * Ability to work both independently and with a team in a collaborative work environment * Ability to treat all information confidentially * Adaptable and proactively able to move with the change while maintaining a positive attitude * Strong attention to detail and ability to identify defects or irregularities. * Ability to lift up to 50 lbs. and work on your feet for extended periods Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled