Job Title: Logistic Coordinators (RGM)
Job Description

On a day-to-day basis, you will be acting as a Remote Gate Agent supporting thousands of drivers across the country using a two-way audio/video communication to verify/identify any necessary specifications on trucks and processes, while coordinating, communicating, and providing updates on a daily basis to all parties involved in the arrival, loading, unloading, and departure at warehouses, facilities, and distribution centers. We are looking for candidates that are extremely detail-oriented, can work in a fast-paced environment with a high sense of urgency, and are quick learners and technically savvy. This team is able to take on all gate operations and allow those associates onsite to focus on the daily operations that need to be completed. On a daily basis, you will be speaking to roughly 200 drivers, so excellent and clear communication is a must.

ResponsibilitiesAct as a Remote Gate Agent supporting thousands of drivers using two-way audio/video communication.Verify and identify necessary specifications on trucks and processes.Coordinate, communicate, and provide updates on arrival, loading, unloading, and departure at warehouses, facilities, and distribution centers.Speak to roughly 200 drivers a day ensuring clear and excellent communication.Take on all gate operations to allow onsite associates to focus on daily operations.Essential SkillsCustomer serviceMicrosoft OfficePhone etiquetteLogisticsIntermodalSupply chainCall centerCommunication and people skillsAdditional Skills & Qualifications1+ year of high volume (Call Center) customer support experienceStrong retail customer service experience from companies such as Starbucks or the restaurant industryStrong job tenureAbility to follow Standard Operating Procedures (SOP)Strong problem-solving skillsExperience with Microsoft Excel and keyboard shortcutsProficiency in computersAbility to multi-task and work on multiple projects at onceAbility to learn quickly and work in a fast-paced environmentDetail-orientedTechnically savvyWork Environment

On-site 5 days a week. Available shifts: 10 openings: M-F, 6am - 2:30pm; 8 openings: M-F, 8:30am - 5:00pm; 7 openings: Fri - Tues, 8:30am - 5:00pm. Mandatory overtime expected during peak seasons (June - July & October - January), including a 6th day added to the current schedule and 10-hour workdays.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Feb 27, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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