Company

Cox Communications, Inc.

Job Family Group

Sales

Job Profile

Inbound Sales Representative - CCI

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Variable

Compensation

Hourly pay rate is $14.57 - $21.88/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of $15,348.00.

Job Description

The Inbound Sales Representative is a full-time position currently working in the office. This is a highly consultative sales opportunity. Call center hours of operation are 5am – 8pm, Mon – Fri and 6am – 6pm, Sat. We have a shift bid process that you will go through before you are finished with the training program.

As part of a customer loyalty driven team, highly motivated individuals could receive a targeted annual salary amount of $49,834. This reflects the full-time hourly base rate of at least $16.58 and target commission is $1,279 a month. Employees also receive a ramp period of 2 months to adjust to commission earnings.

You must live within the area of Phoenix, AZ.

What You’ll Do

You’ll make residential customers feel “at home” with our products and services.  That means being an Einstein about everything we offer as well as a whiz around the marketing campaigns that fuel those inbound calls.

This is a quota, commission-based gig, so your earnings are in your hands.  One way to do this will be to be super responsive to customer inquiries, resolving issues lickety-split, all while keeping callers in-the-know about the latest solutions we have to offer.

You’ll help to solve customer requests so you can handle some of the more challenging sales situations yourself. You may also pick up the phone to support other departments with overflow calls. As you grow your skills, you’ll have the opportunity to support your peers in the sales team through best practice sharing and peer coaching.

What’s In It for You?

You’ll be sold on Cox’s great, highly competitive pay, generous incentives, and other compensation perks (401k + company matching, comprehensive medical benefits, etc.). We also offer free Internet, and discounts on other Cox services valued at up to $300 per month. We offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more.

Good work should be rewarded, and not just with a healthy paycheck.  The Cox culture is one that values people more than technology, so it’s our goal to make sure you feel recognized for your contributions.  We also know it’s important to work alongside colleagues who “get you”.  At Cox, you’ll find a workplace where relationships are crafted with care and successes are celebrated with high fives. We strive to create an environment where you can do you, and everyone from leadership to new hires can support and feel supported.

Growth is a good thing, and you’ll have opportunities to learn and train so you can sharpen your skills and explore opportunities across the Cox family of businesses that will continue to challenge and empower you. In the future, you may have the opportunity to cultivate your rainmaking sales skills in other sectors where we operate like cleantech, health care and new forms of transportation mobility.

Who You Are

You’re someone who anticipates customers’ needs so you can not only offer them what they need now, but also what they’ll need next.  But your idea of being a “selling machine” isn’t about pushing products, it’s about listening, and fitting a customer to the solution that works best for them.  People tell you you’re a good listener, and you bring that rare gift into your workplace, leading to a remarkable response reflex.

You resolve issues like a Nobel Peace Prize nominee, and understand that, despite the “flying solo” nature of remote sales work, you’re also a proud member of a tight-knit team. Relationships come easy to you, and you’re not afraid of change, computers, or clowns.  Eh, maybe not the clowns.
Others look to you for leadership, guidance, and support when needed.

Qualifications:

Minimum:
•    High school diploma, GED, or relevant work experience.
•    Excellent computer skills.
•    Effective communication skills and ability to multi-task.
•    Excellent interpersonal skills and teamwork.
•    Excellent ability to persuade others through direct/indirect influence.
•    Ability to quickly establish customer relationships in a fast environment.
•    Demonstrated capacity to thrive in a high-change, often ambiguous business environment.
•    Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction.

Preferred:
•    Telecommunications industry experience.
•    1+ years in a sales quota environment.
•    2+ years’ experience in related field (i.e. Retail, Training, Indirect Sales, etc.).

Join the Cox family of businesses and make your mark today!

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.