Kforce has a client that is seeking an Incident Manager in Westlake, TX. Duties: * Responsible to coordinate all the relevant resource and teams required to support live major incidents * Closely supervise ongoing incidents and provide updates to executive leadership * Provide support to the Major Incident Manager to lead MI process during MI events * Ensure the incidents are handled within the service level agreement (SLA) timescales * Ensure that Major Incidents are resolved and closed without undue delay * Ensure all Major Incidents have accurate business impact statements, ongoing actions, detailed recovery plans that are communicated to the correct audience throughout the incident management tool * Help the team to coordinate the resolution of high impact Major Incidents to minimize business disruption * Collaborate with the Change Management and Problem Management teams * Maintain effective communication across the board in terms of technical team members and leadership * Collaborate efficiently to ensure that events, alerts and changes are defined and understood to enable faster response to incidents * Take advantage of every opportunity to communicate relevant information remaining mindful of the audience (e.g. translates sophisticated/technical issues to meet the audience's competency level) * Perform accurate and precise real-time investigation and triage of Infrastructure alerts * Setting up mentoring program for new hires * Reporting to management on the teams' progression and competency * Provide input into evaluation of project team members * Identify key competency gaps and work to ensure training is given * Work with cross-functional teams, globally, and across cultural boundaries * Hold individual and teams of problem solvers to task on simultaneous technical workstreams with strict, tight deadlines