Incident Response & Management Manager Charlotte, North Carolina;Addison, Texas **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! **Job Description:** What you can expect Incident Management is part of the Response and Recovery whose aim is to respond to an incident in the manner that will reduce the impact and risk to the organization as much as possible. The Incident Manager will be required to take charge of Information Security events and incidents as they occur and co-ordinate and work collaboratively with colleagues across the business to resolution. ***The incident manager will be part of a global 24/7 rotation and there is a requirement to work 8-10 weekends per year on an on-call basis as a primary contact. There will also be a requirement to cover the EMEA & APAC holidays.** What you will do + Establish oversight of information security events and incidents and communicate analysis, containment and remediation efforts to all business partners. + Incident response and recovery plans will be available to use and should be maintained by the team. Any issues that require management escalation will be expected to be completed in a timely manner including all appropriate information in relation to risk and action times. + The Incident Manager will be expected to provide status updates and post-incident reports for executives and stakeholders in non-technical terms encompassing risk, impact, likelihood, containment and remediation activities and threat actors. + Risk management including briefing and recommending actions to executive leadership within Global Information Security and other business partners on events and incidents Your background (Requirements): + 3+ years of professional Information Security or Information Technology experience + Proven experience handling Information Security related events and incidents + Security+ or equivalent certification required within six months of employment + Experience in an operations focused role with an emphasis on incident response + Demonstrable experience in the coordination of containment activities related to cyber security incidents + Familiarity with security vulnerabilities exploits and APT tools, techniques and procedures + Familiarity with network security vulnerabilities, exploits, malware and digital forensics desirable + To be an excellent written and oral communicator who can adapt to their audience + To be decisive and can make difficult decisions in what can be a high pressure environment + Exercise independent judgment in methods, techniques and evaluation criteria for obtaining results + Able to handle multiple competing priorities in a fast-paced environment and take action without causing an undue delay + Supportive and can work well as part of a team as well as independently + Can remain calm under pressure + Ability to work in a strong team-orientated environment with a sense of urgency and resilience + Must be able to think outside the box and develop solutions to accomplish seemingly impossible tasks while remaining risk and objective focused **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) . To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.