Kforce has a client that is seeking an Incident Response Manager in Tampa, FL. Summary: As an IT Incident Response Manager, you will be a key player in our newly established in-house IT support team. You will manage and resolve IT incidents, ensuring minimal disruption to our operations. This role is ideal for individuals starting their IT careers with a passion for technology and infrastructure. Key Responsibilities: * Incident Response Manager will manage and resolve IT incidents escalated from the customer service team * Collaborate with third-party vendors currently handling initial calls and ticketing * Transition from ServiceNow to Fresh Service for ticket management * As an Incident Response Manager, you will provide exceptional customer service and maintain high communication standards * Take initiative to find solutions and improve incident response processes * Work closely with the customer service team to ensure seamless support