**Description** **Introduction** Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Incident Response Tech opening with HCA today and find out what it truly means to be a part of the HCA Healthcare team. **Benefits** HCA offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: + Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. + Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. + Free counseling services and resources for emotional, physical and financial wellbeing + 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) + Employee Stock Purchase Plan with 10% off HCA Healthcare stock + Family support through fertility and family building benefits with Progyny and adoption assistance. + Referral services for child, elder and pet care, home and auto repair, event planning and more + Consumer discounts through Abenity and Consumer Discounts + Retirement readiness, rollover assistance services and preferred banking partnerships + Education assistance (tuition, student loan, certification support, dependent scholarships) + Colleague recognition program + Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) + Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards) **_Note: Eligibility for benefits may vary by location._** We are seeking an Incident Response Tech for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply! **Job Summary and Qualifications** Position Summary The Incident Response Tech is primarily responsible for providing triage and resolution services to all assigned business service and infrastructure availability incidents within HCA and all other supported business units and affiliates. This support includes monitoring, triaging, prioritizing, researching and resolving business service and infrastructure incidents or service requests which, if left unresolved, could affect patient care or revenue. They will interact and collaborate with users from supported hospitals, representatives from the HCA division service desks and shared service centers, vendor representatives and other HCA corporate departments while supporting our IT infrastructure and business services. Building strong relationships within IT&S by working across organizational boundaries to resolve service and infrastructure issues, they will be required to continually expand knowledge of current and upcoming products. The Incident Response Tech provides support after normal business hours (nights, weekends & holidays) as required. 7 pm to 7 am Monday through Sunday with 2 days on and 3 days off, 3 days on and 2 days off type of schedule. Major Responsibilities: • Monitors the health of IT infrastructure and business services while responding to all relative events and/or customer reports. • Actively participates in and manages incident communication needs and expectations for customers and stakeholders. • Utilizes routine triage documentation while diagnosing alerts/incidents to provide infrastructure and business service incident resolution services. Documents resolutions or work completed to alerts/tickets in a defined and standardized method to ensure trending and categorization is available. • Creates a positive client support experience and builds strong relationships through problem understanding; handling clients with a consummately professional attitude. Ensures timely resolution or escalation by communicating promptly on progress. • Actively works to ensure IT&S Service Level Agreements are met. • Identifies and acts upon opportunities to enhance triage procedures based on overall technical knowledge and experience • Expands current and upcoming product knowledge. • Continually seeks to improve technical skills as they relate to all areas of the support organization through attending classes, providing onsite support to facilities as requested and keeping up to date on industry standards. • Participates in IT&S and departmental project activities or other duties as assigned; such as: attends project meetings, testing, developing or reviewing documentation and support procedures, supporting the pilot or implementation, etc. Education & Experience: • Associate's degree in Information Systems or related field preferred • 1 or more years of experience in a relevant IT role preferred Licenses, Certifications, & Training: • ITIL Foundation Certification in one or more of the following: Microsoft (MCSA, MCSE, MCITP), VMware (VCP, VCAP), Citrix (CCA, CCAA), CompTIA (A+, Network+, Security+), AIX Admin, Red Hat RHCSA, Cisco (CCNA) preferred • Specific platform knowledge in multiple areas is desired: Windows Server 2008 or higher, Unix, AIX 6.X & 7.X, Red Hat Linux 6.X & 7.X.Support of SAN-attached devices and tools such as HDLM, PowerPath, and Fast-T preferred • A working knowledge of providing customer support using Service Central preferred Knowledge, Skills, Abilities, Behaviors: • Experience with network fundamentals and performance principles, including a firm understanding of TCP/IP protocols. • Strong understanding of virtual technology, such as, Microsoft HyperV, VmWare ESX, IBM LPARs, VIO servers, and micro-partitions is highly desirable. • Written and verbal communication skills and the ability to work collaboratively are essential • Understanding and experience with operating system concepts and practical implementation of those fundamentals • Experience with monitoring tools, such as Splunk or Microsoft System Center Operations Manager. • Ability to monitor, resolve, and escalate alerts appropriately • A knowledge of Active Directory/NT Account administration • Demonstrated ability and desire to learn line of business and business terminology • Demonstrated analytical and problem-solving skills • Ability to judge severity of issues and use discretion in obtaining required services • Ability to work independently with minimal direct supervision • Ability to succinctly communicate verbally and in a variety of media • Strong interpersonal relationship skills and the ability to work with a team HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you find this opportunity compelling, we encourage you to apply for our Incident Response Tech opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. **We are interviewing apply today!** We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.