Job details

Country

USA

State / Region / Province

New York

Work Location

New York, NY

Domain

Delivery

Interest Group

Infosys Limited

Skills

Technology|Infrastructure-Contact Center|end user computing and services, site support and executive support

Company

ITL USA

Requisition ID

127517BR

Job description

Key Responsibilities:Technical Support:Troubleshoot and resolve software and hardware issuesProvide technical support for in-house, third-party, and market data applicationsAssist with operating system, driver, and firmware supportConfigure and maintain home and remote work setups Infrastructure Management:Manage hardware inventory and procurementMaintain IT rooms and equipmentSupport office moves, relocations, and decommissioningPerform basic network tasks, such as cable patching User Support:Provide timely and effective user support via various channels (email, phone, chat)Assist with onboarding and offboarding processesEvaluate user needs and recommend appropriate solutionsTrain users on new technologies and processes Incident Management:Log, track, and resolve incidents and service requestsEscalate issues as necessary and communicate status updatesProactively monitor systems and identify potential problems Additional Requirements:Participate in on-call rotation for after-hours and weekend supportStay current with technology trends and industry best practicesAdhere to company policies, procedures, and security standardsWork collaboratively with other IT teams and business units Required Skills and Experience:Strong knowledge of IT hardware and softwareExperience with troubleshooting and problem-solving techniquesExcellent communication and interpersonal skills Ability to work independently and as part of a team Strong customer service orientation Additional specific technical skills preferred, such as:Operating systems (Windows, macOS)Network protocols (TCP/IP, DNS, DHCP)Security best practicesScripting languages (PowerShell, Python)ServiceNowJIRA, Kanban

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.