Position Summary...

What you'll do...

Walmart Global Tech is seeking a highly skilled and experienced Senior Director, Tech Program Management, to join our team as a people manager.

In this role, you will be responsible for coordinating and managing the development of large-scale, cross- functional projects in a multi-disciplinary environment. If you thrive on solving complex technical problems and enjoy working in a fast-paced environment with passionate software developers, then this could be the perfect opportunity for you. As our business continues to expand into new opportunities and evolve with innovations in supply chain and customer experience, we have an exciting opportunity to build software that scales our operations, leads the industry through innovation, and delights millions of customers worldwide. We leverage cutting-edge technologies such as big data, machine learning, AI, real-time analytics, and high-volume, low-latency, high-availability services to achieve these goals.  

What you'll do:  

The ideal candidate for the Senior Director, Tech Program Management position at Walmart should be a culture champion who embodies the company's values, holds themselves and others accountable. As a servant leader, they must act with humility, honesty, and transparency, while also embracing change with curiosity, a growth mindset, and fostering an environment of learning, innovation, and intelligent risk-taking.  

In this role, the Senior Director will manage large software development projects, lead a team of technical program managers, and work closely with architects and engineering leaders to ensure successful project completion. They will need a deep understanding of software architecture and contribute to architectural decision-making processes. Building strong relationships with stakeholders across Walmart, defining goals and deliverables for large-scale programs, and efficiently utilizing engineering resources will be crucial. Problem-solving and decision-making skills will be essential in navigating setbacks and obstacles. Overall, the candidate's expertise and passion for driving technical projects to success will be invaluable in this role at Walmart Global Tech.  

 Program Planning & Development: Requires knowledge of: Program management techniques, tools, and frameworks; Benefits analysis; Program planning tools and techniques; Communication tools and processes. To define a program implementation strategy that impacts an entire domain across the enterprise. Secures commitment across the enterprise. Identifies and addresses cross-pillar gaps (for example, dependencies, performance). Drives clarity in a program on business/technology solutions/problem statements and builds consensus with stakeholders, leaders, and executives. Defines frameworks and guidelines to identify synergies, overlap, and waste across the enterprise. Proactively scouts the market to identify best practices to improve ways of working.Analytical Problem Solving: Requires knowledge of: Data analysis and research; Problem-solving techniques and frameworks; Data-driven and fact-based decision-making techniques/methodologies; Impact analysis and course correction techniques/methodologies; Precedence and use cases for business problems; Barriers to effective problem solving (for example, confirmation bias, mental set, functional fixedness, groupthink, paradigm blindness) To define program success metrics through the extraction of insights. Identifies difficult problems and systemic gaps that may seem invisible/avoidable on assigned programs. Extracts insights and promotes the value of insight extraction from multiple data sources. Leads problem-solving efforts for complex and ambiguous problems, questions assumptions to clarify articulation of the problem, and coaches team members. Mentors team members on fact-finding techniques, diagnostic tools, and judgment to identify and break down business problems.Technical Expertise: Requires knowledge of: Techniques to translate requirements for software (for example, design, architecture, testing), hardware (for example, system design, hardware selection) assets or platform capabilities (cloud infrastructure, pipeline orchestration, database, network); System/platform design concepts/ components and architecture; Emerging tools and technologies Product/Feature Technical Design; Services, APIs, and technologies within assigned teams/areas; Software, platforms, and/or Information security standards and guidelines; Infrastructure components (for example, network, storage, compute), cloud, data, and development platforms; Hardware/software lifecycles (EOL, upgrades, migrations); Site Reliability Engineering concepts (observability, monitoring, pre-production checklists, incident management); Cloud computing technologies; Service management concepts (ITIL framework). To lead and broker agreement on end-to-end, high-level system /solution design of Leveraging Domain Knowledge: Requires knowledge of: Essential aspects of a specific business/domain area; Industry trends, market segments and competitor activities; Domain-related terms and success metrics relevant to program context. To demonstrate an awareness of various principles, processes, relevant technology, ways of working, and terminologies across a domain. Extends program plans to incorporate elements of communications, marketing, and field service management. Leads discussions and conducts impact analysis/due diligence to guide decisions on build versus buy. Identifies areas for the implementation of new processes, automation techniques, and updated ways of working while understanding the impacts on interdependent domains. Proactively researches new processes and automation techniques used across domains and industries to influence product roadmaps. Deliver Program & Results: Requires knowledge of:Risk management methodologies; Project management tools, techniques, and methodologies; Project tracking tools, dashboards, and reports; Financial management tools and processes; Budgeting and internal and external programs; Change management; Critical paths; Negotiation methodologies. To define performance objectives and metrics for tracking the completion status of programs across domains or the enterprise. Monitors the industry for new approaches, benchmarks industry best practices, and adjusts approaches in response to new risks and changing business needs. Escalates issues to relevant stakeholders to unblock teams and drive programs. Works to improve the resource efficiency of existing budget inputs (for example, labor, infrastructure, capital) and ensures that resource efficiency is a key feature of new and existing programs. Designs and run programs that turn down non-value add work and reallocates resources (including staff) to Influential Communication for Alignment: Requires knowledge of: Application and allocation of business communication styles/techniques; Communication channels/mediums; Program management documents; Qualitative and quantitative data management (for example, feedback, facts, analysis). To communicate and unify team members around a vision and executes the mission and plans. Sets near- and medium-term goals and aligns team members to goals/tradeoffs. Proactively scouts the industry for business communication style/techniques and facilitates training of team members. Connects strategic business priorities, leveraging data and analytics, financial acumen, and problem-solving techniques to build a cohesive narrative. Modifies ways of working, defines the framework around sharing and receiving feedback, and guides the implementation of best practices based on industry trends in order to achieve accelerated progress. Presents to executive leadership/diverse, organization-wide audiences, Program Stakeholder Management: Requires knowledge of: Stakeholder identification and engagement; Processes and ways of working across various groups; Relationship management techniques; Techniques to manage conflicting stakeholder priorities and ambiguity; Stakeholder management strategy. To define stakeholder engagement frameworks, including typical priorities, reviews engagement of stakeholders through the course of program in problem solving, areas of risk, review requirements and coaches others on engaging effectively. Strategically influences stakeholder alignment through changing program scopes, timelines, and deliverables. Strategically influences stakeholders to Connect and align seemingly unrelated approaches/divergent perspectives to arrive at common solutions for the end deliverables of a program in complex situations. Proactively manages stakeholders through customized techniques applicable to the audiences across levels, in order to influence decisions and outcomes relate

Leadership Expectations

Respect for the Individual: Builds high-performing, diverse teams; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace and equitable experiences where associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer/member experience for all.

Respect for the Individual: Creates a discipline and focus around developing talent through feedback, coaching, mentoring, and developmental opportunities; builds the talent pipeline, fosters an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others’ contributions and accomplishments; supports strategies and drives initiatives that attract and retain the best, diverse talent.

Respect for the Individual: Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.

Acts with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.

Acts with Integrity: Ensures that teams follow the law, our code of conduct and company policies; promotes an environment where associates feel comfortable sharing concerns, and models our culture of non-retaliation; listens to concerns raised by associates and takes action, and enables others to do the same; holds self and teams accountable for achieving results in a way that is consistent with our values.

Acts with Integrity: Acts as an altruistic servant leader and is consistently humble, self-aware.

Service to the Customer/Member: Delivers expected business results while putting the customer/member first and consistently applying an omni-merchant mindset and acting with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers/members.

Service to the Customer/Member: Adopts a holistic perspective that considers data, analytics, customer/member insights, and different parts of the business when making plans and implementing strategies.

Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, and fosters an environment that supports learning, innovation, learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Strive for Excellence: Drives continuous improvements, supervises the adoption of new technology, and supports digital disruption in line with Walmart’s business model.

Additional Job Description 

Own and lead complex, large-scale programs, execute lifecycles, and drive best practices for consistency in program delivery and enable a culture of excellence.  Lead quarterly planning efforts, secure commitments for program scopes, delivery dates, and resources and manage cross-functional dependencies across multiple areas of work.  Lead problem-solving efforts both from technical front and also from product standpoint for complex and ambiguous problems, question assumptions to clarify articulation of the problem.  Adopt emerging technology like GenAI to improve efficiency in the ways of working.  Guide and influence program stakeholders to focus on decision points, options for end outcomes, and solutions that unblock / de-risk and keep program on track.  Effectively manage and control changes to program scope with data-driven decision making.  Provide leadership across the program as a Single Threaded TPM Owner and ensure that programs are executed efficiently and effectively.  Maintain transparency with all program stakeholders, including executives on program status, issue resolutions, and decision-making.  Work closely with leaders from partner teams to ensure coordination, alignment, and effective communication.  Automate repeatable processes and tasks and implement tools to reduce overhead and improve the velocity of engineering teams.  Hire, train, mentor, and provide career development opportunities for team members.  

  

What you'll bring:  

o A bachelor’s degree in computer science/engineering or equivalent. 
o Overall experience of 22+ years of experience and 16+ years as a Technical Program Manager in software delivery within a related industry managing aggressive schedules and significant business impact. 
o Strong leadership skills, with the ability to effectively manage and motivate a team of technical program managers and engineers.  

o Demonstrated track record of successfully managing and leading teams, setting clear goals, providing constructive feedback, and conducting performance evaluations to drive individual and team growth.  

o Exceptional ability to delegate tasks and responsibilities to team members, ensuring efficient project execution while maintaining accountability and fostering a collaborative and empowering work environment.  

o Experience supporting and executing a large software portfolio, collaborating with multiple business stakeholders.  

o Experienced in system/platform design concepts, architecture, technical design, services, APIs, and technologies.  

o Build positive relationships and collaborate with product managers to understand target personas and business process needs, which you will then translate into features and user stories that engineers will leverage to iterate products quickly.  

o Strong sense of ownership and accountability, with a love for data and solving complex problems.  

o Expertise in change & risk management methodologies, project management tools, techniques, project tracking tools, dashboards, and reports  

o Strong communicator in both verbal and written forms and are equally adept in communicating upwards, outwards, and downward.  

o Deep understanding of JIRA, JIRA Align, Big Picture, etc. would be advantageous.   

Technical Skills:  

Must have:  

-  Program Management Tools (JIRA, Big Picture, Confluence, etc.)  -  Agile / Scrum Methodology  -  Understanding of System Architecture  -  Data Analysis and Reporting   -  Knowledge of Continuous Integration / Continuous Deployment (CI/CD)   -  APIs and Microservices knowledge to ensure right tech discovery -  Performance Monitoring for Holiday’s stress test  -  Understanding of Input / output Product/Business metrics   

Nice-to-have:  

-  Machine Learning & Generative AI  -  Cloud Technologies  -  Mobile Development  -  Blockchain  

Certifications:  

PMP, PMI-ACP, PgMP, Prince 2, SAFe, CSPO, CSM, CSP  

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Flexible, hybrid work:
We use a hybrid way of working that is primarily in office coupled with virtual when not onsite. Our campuses serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs. This approach helps us make quicker decisions, remove location barriers across our global team and be more flexible in our personal lives.

Benefits:
Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications:Option 1: Bachelor's degree in computer science, information technology, engineering, or related area and 8 years' experience in engineering, engineering program management, technical program management, product management, or related area. Option 2: 10 years' experience in engineering, engineering program management, technical program management, product management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...4,5,6, 7 Floor, Building 10, Sez, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India