Our Opening and Your ResponsibilitiesThe Industrial Product Support Specialist will primarily provide in-depth technical support for the Industrial Business Area products to the North American and Canadian Industrial Sales and Service Channels, including direct and distribution channels, as well as Registered OEMs. The secondary focus will be on offering pre-sale product-focused application support to the same client base. Technical Support activities including, but not limited to providing in-depth application and technical support for the industrial business area while providing excellent customer service Adhere to client service level agreements Interfacing with our client base to identify and document functional requirement specifications for applications utilizing our product portfolio Creation of custom quotations Create and review technical bulletins, white papers and other documentation Assist and/or lead product-focused training activities Assist and/or participate in product introduction, phase in/out activities and other support functions. Other responsibilities as assigned.What You Need to SucceedAssociates Degree in Engineering or other related technical field of study or equivalent work experienceThree or more years of direct experience with industrial weighing equipment Two years or more of technical support or technical training experience Solid verbal (English) communication skills in both small and large group settings Strong written communication skills in both short and long format documents Demonstrated success in participating in diverse team environments Sound analytical and technical troubleshooting abilities The motivation, adaptability and professional qualities to be able to work in an environment with a minimal amount of supervision and guidance Senior level requires extensive experience or expertise in multiple product-focused specializations.Our Offer to YouMedical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire Tuition reimbursement, employee wellness programs, plus other perks and discounts Parental and caregiver leave policiesAll the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits Global market strength and worldwide leadership in weighingA brand name that is identified worldwide with precision, quality, and innovation Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipmentAbout Mettler ToledoWorking at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. We help feed the world. We impact how food is produced, packaged and made safe.We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.Equal Opportunity EmploymentWe are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.
#usind1