Welcome page Returning Candidate? Log back in! IndySoft Configuration & Support Specialist Job Locations US-REMOTE ID 2024-4442 Overview

Who we are—

 

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond.  With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities.  We fulfill this promise through our employees, who live Our Values every day, the Transcat Way.  Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve.  Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? 

 

Here’s what Transcat has to offer—

Work that mattersA values-based culture where people care about each other and the work they do togetherFlexibilityTraining and development to accelerate learning and career advancementCompetitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!Salary range is $87-130K

Position Summary

The IndySoft Configuration & Support Specialist will be responsible for managing our IndySoft calibration management software, ensuring that it is functioning at optimal levels, and improving it to meet the growing needs of our organization. They will be responsible for configuring, implementing changes, and supporting the IndySoft application at Transcat.

Responsibilities

Essential Duties and Responsibilities

Configure and implement new features and functionality within our IndySoft environment in a manner that is both scalable and maintainableIntegrate separate lab locations into one central IndySoft system, including data migrationProvide exceptional technical support to Transcat's IndySoft users of varying skill levels via phone, email, and our internal ticketing systemTroubleshoot IndySoft and related software issues, diagnose problems, and implement effective solutions specific to Transcat's workflowsCollaborate with Transcat's internal teams (IT, Service Operations, Sales, and Finance) to understand and address IndySoft-related challenges, and test functionalityResearch and escalate complex technical issuesDocument solutions and procedures to ensure knowledge transfer and maintain a comprehensive knowledge base specific to Transcat's IndySoft usageStay up to date on the latest IndySoft training, software releases, and industry trends relevant to Transcat's operations, and provide training to Transcat employeesLoad IndySoft-related software packages and business applicable programs into our software portal and install software onto computers (e.g., Tech Sync, Web Tier Tools)Collaborate with the Transcat IT Helpdesk to maintain IndySoft-related hardware, peripherals, and environmental monitoring devicesTrack and communicate software changes between releases and updatesAdditional tasks as required to ensure IndySoft functionality and reliabilityModel the Company’s values to influence others to perform in an aligned mannerOther duties as assigned Qualifications

Required Knowledge, Skills, and Abilities

Demonstrated ability to design, configure, implement, and maintain software applicationsStrong understanding of computer hardware and software, including Microsoft Office 365 (e.g., Outlook, Excel, and SharePoint)Ability to work independently and as part of a teamA passion for providing exceptional customer serviceExcellent troubleshooting and problem-solving skills, and attention to detailExcellent written and verbal communication skills, with the ability to effectively communicate technical information to non-technical usersAbility to travel to our international network of locations (< 50% total travel)Ability to provide occasional after-hours support to perform software upgrades and deploy new configurations, minimizing downtime and disruption to laboratory operations

Education and Experience

5 years of experience working in calibration laboratory operations2 years of experience with IndySoft software usage, configuration and implementation, and creating IndySoft reportsExperience with database administration and SQL queriesExperience with IndySoft scripting, preferredAssociate’s degree or higher in a technical field, preferredWorking knowledge of relevant industry standards (e.g., ISO 17025) and calibration automation software applications (e.g., Fluke MET/CAL, MET/CONNECT), preferredExperience with ticketing systems and knowledge base management tools, preferredExperience in technical support or a related field, preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and talk or hear. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

 

Equal Opportunity and Non-Discrimination

Transcat is an equal-opportunity employer and prohibits discrimination on the basis of any protected status.  All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, domestic violence victim status, gender identity, genetic predisposition or carrier status, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a protected veteran or as a member of any other protected group or activity.

 

We will make reasonable accommodations for personnel with disabilities to enable them to perform the essential functions of this position unless to do so poses an undue hardship on the company or a direct threat to health and safety.

 

Contingencies

All offers of employment are contingent upon successfully completing all pre-employment requirements, which include verification of identity and employment eligibility, and when applicable, a motor vehicle driving record report.

 

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