Inf Syst Tech Analyst IV-Generalist Print (https://www.governmentjobs.com/careers/portlandor/jobs/newprint/4672133) Apply  Inf Syst Tech Analyst IV-Generalist Salary $43.34 - $56.36 Hourly Location 1120 SW 5th Ave, OR Job Type Regular Job Number 2024-01127 Bureau Bureau of Technology Services Opening Date 11/11/2024 Closing Date 11/25/2024 11:59 PM Pacific + Description + Benefits + Questions The Position Job Appointment: Regular, Full time Work Schedule: Monday – Friday, 8am-5pm. Alternate schedule may be available. Work Location: This position has an exception to work primarily remote. However, there will be instances when it is necessary to come onsite for work and/or deliver equipment to various locations within the City (with advance notice) . Remote work must be performed within Oregon or Washington. For more information, click here (https://www.portland.gov/policies/human-resources-administrative-rules/employee-behavior-expectations/hrar-4045-employee) . Benefits: Please check our benefit tab for an overview of benefit for this position Union Representation: This position is represented by Professional Technical Employees, Local 17 (PROTEC17). To view this labor agreement, please click here (https://www.portland.gov/bhr/employee-relations/labor-relations/documents/cop-2022-2025-collective-bargaining-agreement/download) . Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to attach a cover letter and resume. About the Position: The Bureau of Technology Services (BTS) is seeking an experienced Information Systems Technical Analyst IV to join the Public Safety Division – Desktop Support team. The Police Bureau is responsible for crime reduction and working collaboratively with its community members in the preservation of life, human rights, and property. The successful candidate will work with a diverse group of business users, supporting existing hardware and software, and assist in developing new solutions to address complex business needs. The candidate must be able to work independently and provide continued support, develop, and maintain computer systems. The candidate’s duties include installing, configuring, upgrading, and troubleshooting multiple operating systems, utilizing thorough knowledge and extensive experience supporting operating systems and system upgrades. This position requires a creative solution-oriented individual and must be adaptable to manage daily priority changes. The ideal candidate will demonstrate a proven track record in customer service support setting while supporting a diverse set of law enforcement agency software and hardware. A willingness to share ideas and collaborate with a diverse set of professionals with a focus of providing excellent customer service is essential. Prior experience in Microsoft Systems Center is highly desirable. The successful candidate must be able to pass a comprehensive police background investigation and be able to work in a culturally and gender diverse workplace. Questions? Jaclyn Snyder, Senior Recruiter Bureau of Human Resources Jaclyn.Snyder@portlandoregon.gov To Qualify The following minimum qualifications are required for this position: + Experience working independently to install, configure, upgrade, and troubleshoot multiple operating systems and complex technical issues, utilizing thorough knowledge and extensive experience supporting operating systems and system upgrades. + Experience applying the methods and techniques used to install, troubleshoot, problem solve and maintain information systems hardware and software. + Experience leading or coordinating projects of low complexity, risk, visibility, and impact. Examples include small projects such as application enhancements, new infrastructure installations, moves, telecommunications or service upgrade projects. + Experience taking the initiative to go beyond pre-defined processes. Assessing / analyzing situations and looking for solutions; assessing what may be missing, typical sources of problems; resolving most issues. + Experience applying network technology principles and concepts. + Experience applying security principles and practices for computer information systems. Applicants must also: + Pass a comprehensive police background investigation. + A valid driver's license and acceptable driving record (https://www.portland.gov/policies/human-resources-administrative-rules/employment/hrar-309-driving-records) at time of hire. The Recruitment Process STEP 1: Apply online between November 11 , 2024 – November 25, 2024 Required Application Materials: + Resume + Cover Letter + Answer to three (3) Supplemental Questions (click on the Questions tab to preview the questions) Optional Application Materials: + Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.) Application Tips: + Your cover letter should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement. + Your resume should support the details described in your cover letter. + Salary Range/Equity Pay Analysis : Please note per the Oregon State Pay Equity Law (https://www.oregon.gov/boli/workers/pages/equal-pay.aspx) your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience. + Do not attach materials not requested. + All completed applications for this position must be submitted no later than on the closing date and time of this recruitment. + All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted. + You can use AI tools to assist with your job application, but please make sure to personalize your responses to supplemental questions. Avoid copying and pasting; instead, use AI to generate ideas and then tailor them to reflect your own experiences and skills. Step 2: Minimum Qualification Evaluation: Week of November 25, 2024 and December 2, 2024 + An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and cover letter, weighted 100%. + Your resume and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. + You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 (https://www.portland.gov/policies/human-resources-administrative-rules/employment/hrar-301-recruitment-processes) for complete information. + Additional evaluation may be required prior to establishment of the eligible list and/or final selection. Step 3: Establishment of Eligible List: Week of December 2, 2024 + Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. Step 4: Selection (Interview): December + Hiring bureau will review and select candidates to interview. + Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list. Step 5: Offer of Employment: January Step 6: Start Date: February + A start date will be determined after all conditions of employment have been met. *Timeline is approximate and subject to change* Additional Information Click here (https://www.portland.gov/bhr/career-center/recruitment-policy) for additional information regarding the following: + Veteran Preference + ADA, Pregnancy, and Religious Accommodations + Work Status + Equal Employment Opportunity A Career with the City of Portland offers many Employee Benefits We offer a comprehensive benefits package, including but not limited to + Health Care (Medical, Vision and Dental) + Carrot Fertility + Wellness Benefits + Life Insurance + Long-term disability coverage to eligible employees and their families. + Employee Assistance Plan + Flexible Spending Accounts + Retirement + Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer + Family Medical Leave + City Paid Parental Leave AND SO MANY MORE! Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers (https://www.portland.gov/bhr/benefit-offerings/benefits-quickstart-guide/benefit-plan-summaries-highlight-guides) . 01 Thank you for your interest in joining the team at the City of Portland. We sincerely value your time and hope to make your application experience as positive as possible. Your cover letter, and resume are an important step in the examination and selection process to assist us in determining if you possess the knowledge, skills, and abilities to succeed in the posted vacancy. A lack of a complete and thorough information in your application materials to each of the qualifications listed in the To Qualify section may result in disqualification from the examination. The information you provide must accurately reflect what is documented in your work history/resume. Your cover letter needs to specifically address all of the qualifications listed in the "To Qualify" section, they are required for this position. Please provide detailed examples for each qualification that specifically address the qualification(s). Saying "See resume", to any of the minimum qualifications may result in elimination from further consideration. If you are requesting veterans' preference, please be sure to indicate that you are a veteran and also upload a copy of your DD214 and/or Veteran's administration letter stating your disability. Veteran's preference documentation must be submitted by the closing time of this announcement. Have you read and understood all of the information listed above? + Yes + No 02 Where did you first learn about this job opportunity? (If on a website or job board, please specify which one) 03 The City of Portland receives public records requests at times. Please indicate which response you find appropriate: (Answer will not disqualify you from the process) + My application was submitted with the understanding that the City of Portland would keep the information confidential and would only disclose the information if ordered to do so. I would not have submitted this application without the promise of confidentiality. + You may release my application; I am waiving confidentiality. Required Question Agency City of Portland Address 1120 SW 5th Ave, Room 987 Portland, Oregon, 97204 Website http://www.portlandoregon.gov/jobs Apply Please verify your email address Verify Email