MAIN PURPOSE OF ROLE + Consistently prepare, install, upgrade, support, troubleshoot and execute all IT relevant projects in related to ADD products and meet customer expectation. MAIN RESPONSIBILITIES + Ensures all IT projects are delivered and executed as per Statement of work (SOW) to meet the customer expectation and vision + Assists in the preparation of statement of work documents, ensures that all relevant information is recorded + Specifies the appropriate hardware solution for our IT solutions and where appropriate liaises with third party IT hardware providers + Performs initial workflow analysis prior to onsite deployment activities + Performs the software installation and configuration (including OS, application and database) + Delivers structured software application product training to the end user + Provides comprehensive support for all entire IT solution. Support may be delivered by telephone, remote access or on-site + Achieves consistent high level of customer satisfaction as measured by NPS + Supports the sales team to manage all post-sales IT activities and provide expert knowledge + Maintain and develop new business with existing customers throughout their contract by optimising our IT products and quality of service + Use customer contact activities tools and systems, and update relevant information held in these systems + Supports the commercial procurement process by assisting in the provision of technical information and responses + Work in a safe and environmentally responsible manner QUALIFICATIONS Education + Bachelor’s degree or equivalent qualification or experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology are preferable. Experience/Background + 2 years’ experience in servicing and supporting IT solutions in Medical field. + Medical Technologist background is highly preferred + 2 years experiences in computer science; information systems; medical technology; or related field. + Demonstrate strong knowledge of general networking; server technologies/ services; workstation/desktop technology; internet protocols; remote connectivity and Microsoft Windows Server (NT/2000/XP/2k3) skills. + Areas of knowledge should include virtual server; corporate virus protection products; back-up systems; firewalls; VPN client and tunnel technologies. An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com