Job Summary

This position is a support specialist for clinicians. It provides high quality “one-stop” support for providers both in the hospital and ambulatory offices. This position must understand workflow to teach and support all clinicians. An individual in this position needs skills to develop course curriculum. They should be comfortable with public speaking and teaching in various settings. The person in this position must be professional and courteous to everyone and works collaboratively with all team members. 

Responsibilities

1. An in depth understanding of the inpatient clinical care setting and/or healthcare business applications associated workflows. 2. Master of both the respective IT education modules and the relevant operational workflows in their assigned service area. 3. Develop and maintain respective course curriculum along with all training materials for assigned service area application. 4. Develop and maintain an in-depth understanding of workflows to properly develop training curriculum and related materials. 5. Build, test, and maintain the IT training environment for assigned service area application. 6. Ensure all classroom training and related training materials adhere to current CAMC Healthcare System policies and procedures. 7. Conduct training for all new and existing staff utilizing respective IT in preparation for individual employee system activation. 8. Teach additional credentialed trainers/subject matter experts who will assist with classroom training for end users. 9. This will include monitoring the trainer's adherence to course curriculum, knowledge of applicable workflow, and overall system knowledge. 10. Lead training efforts stemming from software upgrades and updates. Coordinate closely with system analysts in order to develop proper training in consideration of all end user roles to ensure effective training in advance of software updates and new version releases. 11. Provide hands on/at the elbow support to system end users with learned application knowledge and document project issues. 12. Participate in testing and workflow validation of all new systems and modifications before implementation into the production environment. 13. Monitor adoption/engagement/acceptance of employee groups to new technology system changes/updates. 14. Maintain customer service orientation and responsiveness. 15. Communicate effectively with project leadership, team members, and customers. 16. Excellent written and verbal communication skills. 17. Must be able to write and edit curriculum for all roles that require training and create job aids and other training materials. Must possess solid interpersonal skills. 18. Strong organizational skills with the ability to meet deadlines and attend numerous meetings. 19. Must be willing to spend significant time leading classroom training and must be able to present the material clearly and with confidence. 20. Self-motivated with the ability to learn new concepts and job requirements quickly as well as handle frequent change. 21. Collaborate with other team members to promote project learning objectives. 22. On call as required 23. Flexible hours when needed

Knowledge, Skills & Abilities

Patient Group Knowledge (Only applies to positions with direct patient contact) The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients. Competency Statement Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist. Common Duties and Responsibilities (Essential duties common to all positions) 1. Maintain and document all applicable required education. 2. Demonstrate positive customer service and co-worker relations. 3. Comply with the company's attendance policy. 4. Participate in the continuous, quality improvement activities of the department and institution. 5. Perform work in a cost effective manner. 6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations. 7. Perform work in alignment with the overall mission and strategic plan of the organization. 8. Follow organizational and departmental policies and procedures, as applicable. 9. Perform related duties as assigned.

Education 

• Bachelor's Degree (Required) Education: Bachelor's degree or equivalent experience required. Bachelor’s degree and certification preferred Experience: Greater than 2 years experience working with clinical electronic health record or other clinical software within healthcare industry. Classroom Training/Individual Training experience desired. Experience with clinical workflow preferred. Cerner experience preferred

Credentials 

• No Certification, Competency or License Required

Work Schedule: Days

Status:  Full Time - Onsite

Location:Northgate-400 Association Dr.

Location of Job: Onsite position in Lewisburg WV area

Talent Acquisition Specialist: Lisa J. Craft lisa.craft@vandaliahealth.org