Work where every moment mattersEvery day almost Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkJoin us at Backus Hospital as we live our values every day As part of Hartford HealthCare we create a better future for healthcare in Connecticut and beyond By embodying these values we have become nationally respected for patient care and most trusted for personalized coordinated care Come be part of something specialFor more than years Backus Hospital has been the primary source of healthcare services for much of Eastern Connecticut We are home to the only trauma center in New London and Windham counties and are the only area hospital with LIFE STAR helicopter services We deliver and coordinate a continuum of high quality healthcare with the goal of improving the health of our communitiesJOB SUMMARY Greets hospital visitors patients and vendors at the Information and Guest Services Desk Provides assistance and directions to anyone requiring such Receives advises and directs all persons requiring information pertinent to the Hospital patients and personnel Assists with patient transport Strictly abides by resorthospitality and Hospital Customer Service Initiative standards Maintains confidentiality of all patient and hospital information at all timesWork where every moment mattersEvery day almost Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkJoin us at Backus Hospital as we live our values every day As part of Hartford HealthCare we create a better future for healthcare in Connecticut and beyond By embodying these values we have become nationally respected for patient care and most trusted for personalized coordinated care Come be part of something specialFor more than years Backus Hospital has been the primary source of healthcare services for much of Eastern Connecticut We are home to the only trauma center in New London and Windham counties and are the only area hospital with LIFE STAR helicopter services We deliver and coordinate a continuum of high quality healthcare with the goal of improving the health of our communitiesJOB SUMMARY Greets hospital visitors patients and vendors at the Information and Guest Services Desk Provides assistance and directions to anyone requiring such Receives advises and directs all persons requiring information pertinent to the Hospital patients and personnel Assists with patient transport Strictly abides by resorthospitality and Hospital Customer Service Initiative standards Maintains confidentiality of all patient and hospital information at all timesEducation Position requires a high school diploma or equivalent Experience At least one year of experience in reception resort hotel hospitality andor public relations is required Three years reception experience in a healthcare setting preferredKNOWLEDGE SKILLS AND ABILITIES Ability to read and understand oral and written instructions and effectively communicate information Basic computer skills including openingreading email basic internet use Excellent customer service skills Excellent interpersonal skills necessary to communicate with departments employees physicians managers patients and visitors Basic computer skills required Ability to communicate with a wide variety of people Ability to be resourceful in managing numerous demandsactivities simultaneously PROBLEM SOLVING AND DECISION MAKING Ability to react and perform under strict timelines andor emergency situations Ability to maintain confidentiality at all times Requires the ability to exercise discretion and use good judgment to perform duties promptly and consistently with little discretionWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is your momentEducation Position requires a high school diploma or equivalent Experience At least one year of experience in reception resort hotel hospitality andor public relations is required Three years reception experience in a healthcare setting preferredKNOWLEDGE SKILLS AND ABILITIES Ability to read and understand oral and written instructions and effectively communicate information Basic computer skills including openingreading email basic internet use Excellent customer service skills Excellent interpersonal skills necessary to communicate with departments employees physicians managers patients and visitors Basic computer skills required Ability to communicate with a wide variety of people Ability to be resourceful in managing numerous demandsactivities simultaneously PROBLEM SOLVING AND DECISION MAKING Ability to react and perform under strict timelines andor emergency situations Ability to maintain confidentiality at all times Requires the ability to exercise discretion and use good judgment to perform duties promptly and consistently with little discretionWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is your moment