**Purpose:** Greet and provide accurate and useful information to visitors and patients relative to patients, hospital facilities, services, and activities in a manner consistent with good customer relations. **Responsibilities:** + Ensure that workstations are adequately stocked with necessary materials to provide customers with current and accurate information. + Dress appropriately for a business setting and give attention to personal grooming. + Provide pleasant greeting and information and assistance to the public regarding patients, the hospital, and medical offices in compliance with hospital guidelines. + Attend regular staff meetings, and participate in the implementation of activities within the hospital when requested by supervision. + Comply with the hospital's policy regarding punctuality and regular attendance. + Answer and transfer calls in accordance with hospital guidelines for customer service. + Demonstrate competence with the computer and attend all necessary training programs to remain current with skills. + Completion of High School graduation.1year of minimum experience in a similar position. + Experience working in a health care environment helpful. + Excellent communication and customer service skills essential. + Basic knowledge of Windows software needed. **Licensure, Certifications, and Clearances:** + Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**