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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

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Are you ready to participate in a program that is establishing a best-in-industry operations capability for Information Security at American Express?  We’re seeking an Information Security Analyst of Infrastructure Security Operations to assist with our mission-critical infrastructure operations initiatives. This role demands a action oriented analyst with a deep passion for fortifying complex infrastructure patterns. You'll deliver the implementation of comprehensive systems, optimize existing products, and collaborate closely with cross-functional teams to drive innovative solutions. If you thrive on troubleshooting intricate challenges, implementing cloud security operations, and pioneering Zero Trust and Zero Touch environments, this is your opportunity to make a profound impact.

To be successful, you will work very closely with other Technology Risk and Information Security functions, as well as Network Security, Cloud Security, and many other Technology and non-Technology teams to identify, solution, and deliver operations across infrastructure security.  You will be a part of a new Ops West program which aims expand operations to better follow the sun and establish better capacity to drive strong outcomes. This position demands a well-organized; action-oriented team player with the ability to prioritize daily work; work on multiple initiatives simultaneously;  establish and maintain an outward looking view on new and evolving network edge technologies; and an ability to mature and operate business critical, end-to-end processes and solutions – while ensuring a great colleague user experience.  

Responsibilities Include:

Working with web proxy (McAfee Web Gateway, etc.) General understandingand support of processes around threat protection methodology (IPS/IDS, etc.) Knowledge with WAN technologies and protocols, including best practices, designs, and troubleshooting. Routing protocol experience (Static, OSPF, EIGRP, BGP), redistribution, and summarization. A clear understanding of routing protocol metrics to aid in desired traffic flow. Experience working with highly available and redundant networks. Clear understanding of Client / Server applications. - Good knowledge and use of protocol analyzers (sniffers, etc.) Deliver Operational processes which support and maintain cloud security capabilities. Monitor Cloud security resources, identify impacts, and drive resolution. Manage Code Review process to ensure prompt review of code push requests. Monitor Cloud Service Provider updates for consideration of security impacts of updates. Maintain, manage, and update Security Policy for currency and operational stability. Remediation of infrastructure and cloud impacts. Collaborate with enterprise architects and SMEs to support and maintain complete security architecture solutions. Identify exciting opportunities for adopting new technologies to solve existing needs and predicting future challenges.

Required Skills/Experience

Experience (+1 years) knowledge and understanding of LAN and WAN expertise working with Cisco Firewalls, Routers and Switches. Experience (+1 years) knowledge and understanding of Palo Alto networks firewalls in an enterprise environment. 2+ years of experience in Information Security roles with increase of responsibilities and scope. 2 years managing infrastructure. 1 year experience with Terraform implementing IaC configuration changes. 1 year experience with Terraform Sentinel implementing Policy as Code changes. Cloud Service Provider Service change analysis. Hands on knowledge of GitHub Knowledge of network architecture, proxy infrastructure, and programs to support network access and enablement.  Experience in microservices architecture is required. Understanding of classical or cloud-native design patterns is required. Experience with Docker, Open Containers Initiative, or similar is required. Understding of Cloud Fundamentals, including securing public cloud with data protection controls.  Experience with multiple Information Security domains, such as Infrastructure Vulnerability, Data Loss Prevention, End User Security, Network Security, Internet Security, Identity & Access Management, etc.  English proficiency

Educational Requirement:

Palo Alto Certification required. (PCNSE 6 and above). Information Security or Cloud Certification preferred - CISSP, CISM, CCSP or similar preferred. Cloud Engineering or Security Certification preferred – AWS Certified DevOps Engineer, AWS Certified Security, GCP Cloud DevOps Engineer, GCP Cloud Security Engineer or similar is preferred.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.