You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?
Within the Mission Control Governance team, our analysts will assess the resiliency of applications to determine their ability to withstand and recover from disruptions or failures. The primary responsibility of this role is to assess and enhance the resilience of our technological systems and applications within AXP. This includes collaboration with technology and business partners across business functions/processes to ensure alignment, understanding of and ongoing communication on security controls, governance, compliance, and global regulatory guidelines.

Key Responsibilities:

In this role, resiliency is a priority for our business, partners, and customers. Cyber-attacks, hardware and software failures threaten the corporate environment, and we aim to stay ahead of what’s next to protect our business and future. You won’t just see just the problem coming, you’ll also see the solution. New threats appear on the horizon daily, so no two days are the same. Responsibilities you can count on doing include:

Assist in developing, implementing, and monitoring compliance to AXP and Technology Resilience policies, standards and procedures, and incident response plans. Evaluate the resiliency of existing technology systems, applications, and infrastructure through comprehensive assessments. Knowledge of laws and regulations related to technologies and financial transaction processing.  Experience in PRSA management and adherence to the Sarbanes Oxley Act.  Support resiliency testing and simulations to assess the effectiveness of resilience strategies and improve recovery capabilities. Evaluate and work with technology teams to mitigate any gaps identified through the BIA process to the Application Recovery Time Objective (A-RTO). Monitor industry trends, emerging threats, and global regulatory requirement related to technology resilience and recommend proactive measures. Review outage and availability information on applications in production to assess their resiliency and provide conclusions for root cause analysis activities. Promote awareness of technology resilience principles and practices across the organization. Awareness about principles, frameworks, and best practices and be aware of regulatory and compliance requirements. Risk management acumen - assess regulations to determine how they apply to our organization      Experience: Minimum 2 years of experience in supporting Technology Resilience Program/ ITDR for a large financial organization. ·      Familiarity with the concepts of Disaster Recovery, Business Continuity Management and/or Technology Risk. Excellent communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders. Keen knowledge of international regulations regarding financial institutions and payment entities. Professional certifications (CBCP, CBCI, CISA, CISM or equivalent)  Knowledge/Skills: Specific experience working with financial institutions in business disaster recovery and technology resilience Experienced knowledge using the core tools used in the planning, analyzing, designing, building, testing, configuring and maintaining of assigned application(s) Technical Acumen, Adaptability, Collaboration & Teamwork Continuous Improvement, Drive for Results and Analytical Thinking Documentation & Technical Writing and Problem Solving

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.