You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

The successful candidate will have a strong technical background, a proactive mindset to identify and implement process optimizations, and the ability to collaborate effectively with both technical and business teams.

Responsibilities:

• Analyze, validate, and implement configuration requests to support business and technology needs.

• Configure and manage firewalls, proxies, Access Control Lists (ACLs), and Web Exception Requests (WER) to align with organizational policies and security standards.

• Perform route planning, NAT configurations, and troubleshooting to resolve access issues efficiently.

• Optimize existing tools, applications, and processes to strengthen current capabilities and address any identified gaps.

• Collaborate with leadership, business, and technology teams to provide technical recommendations, documentation, and reporting.

• Work with highly skilled teams to enhance security infrastructure and implement networking changes effectively.

• Provide technical expertise in LAN/WAN, TCP/IP, DNS, and network troubleshooting.

• Identify opportunities for process improvements, automation, and optimization to enhance team efficiency and effectiveness.

• Support technical initiatives related to Information Security and Cloud Security while contributing to a culture of innovation and continuous improvement.

• Stay updated on industry best practices, tools, and technologies to strengthen the security and performance of network operations.

Minimum Qualifications

• 2+ years of experience in LAN/WAN network operations and expertise in managing Palo Alto Firewalls, routers, and switches.

• Strong knowledge of WAN technologies and protocols, including design best practices and troubleshooting.

• Experience with routing protocols (Static, OSPF, EIGRP, BGP), including redistribution and summarization.

• Clear understanding of routing protocol metrics to optimize traffic flow and network performance.

• Proficiency in highly available and redundant networks.

• Knowledge of Spanning Tree and Switching Technologies.

• Solid understanding of Client/Server applications and their dependencies.

• Strong troubleshooting skills using protocol analyzers and other diagnostic tools.

• Proven ability to analyze and solve complex problems, manage risks, and make informed decisions under pressure.

• Excellent verbal and written communication skills, with the ability to present technical concepts clearly and train/mentor team members.

• Experience managing relationships and collaborating with external vendors, technology teams, and business partners.

• Palo Alto Certification (preferred).

Preferred Qualifications

•Knowledge of Information Security and Cloud Security principles.

• Familiarity with automation tools and scripting for process improvement.

• Demonstrated ability to identify and implement process optimizations.

• Strong networking skills to collaborate effectively across teams and drive change initiatives.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.