Description 3 Days Hybrid from any of our locations in RI, NJ, MA, NC, TX or AZ Role is not relocation eligible. As the Information Security Specialist, you will focus on enhancing security awareness and education for both our colleagues and customers, ensuring a culture of security is woven throughout the enterprise. Working on the Cyber Security Program and Policy team, your responsibilities will include collaborating with internal partners to create, maintain and implement security awareness materials to include, but is not limited to, articles, social media posts, emails, webinars, and other outreach tools. While a successful candidate will work primarily on education and awareness activities you will also be available to assist other colleagues with projects and work as needed, including but not limited to Cyber Security Policy management, Cyber Maturity Assessments and other policy and regulatory activities. Primary responsibilities include + Develop and Implement Security Awareness Programs – Create and deliver engaging security awareness program for colleagues at all levels of the organization + Customer Education – Partnering with colleagues in security, fraud, marketing and others to increase customer education on security best practices + Develop compelling written and graphical content for various mediums including in person, webinars, newsletters and intranet communications + Creation of metrics to track and analyze the effectiveness of the security awareness program through metrics and regular reports to senior management + Create and implement strategy for new channels for evangelizing security awareness topics within the organization + Ensure that security awareness program aligns with industry standards and compliance requirements + Gather feedback from colleagues and customers to continuously improve the security awareness programs + Collaborate with other business lines to integrate security awareness into business processes Skills + General understanding of security principles and practices + Excellent communication (written and verbal) and presentation skills + Digital literacy with basic design and content tools + Ability to maintain consistent messaging that aligns with brand, strategy, and key messaging + Ability to develop engaging and effective materials + Ability to design creative and innovative communications Qualifications, Education, Certifications and/or Other Professional Credentials + Bachelor’s degree in cybersecurity, information technology, communications or other + Ability to create and maintain partnerships with a wide range of colleagues and teams. + Ability to self-prioritize work and shift focus as needed. + Comfortable working in a team environment and building relationships across the organization Hours & Work Schedule + Hours per Week: 40 + Work Schedule: M-F Pay Transparency The salary range for this position is $ 87,280 - $ 130,920 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits. Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 12/31/2024