Provide systems analysis and technical support for a national center and network for research on child traumatic stress, including online learning platforms to aid providers working with military families and children. Administer and analyze distance learning platforms for various synchronous and asynchronous online courses and implement solutions for seamless delivery. Assist with application testing, troubleshooting and development of courses and online platforms. Provide customer relationship management for a network Learning Center and Academy, using helpdesk ticketing tools. Manage and report user data, to support program development, quality improvement, compliance, and the reporting needs of the organization. Support creative, effective, and responsive technical platforms in concert with the center’s mission and strategic priorities. working with internal and external stakeholders, including users and learners, funders, project directors, and subject matter experts. Provide administration for distance-learning platforms, web conferencing, and live webinar platforms. Perform analysis, testing, troubleshooting, and debugging. Provide training, instruction, and technical support to end users.
Annual Salary Range: $82,413.36 to $141,002