Base Pay Range: $70,700.00 - $120,200.00 Annually

Primary Location: USA-OR-Hillsboro-Beaverton-KLA

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role, level, and location. The range displayed above reflects the minimum and maximum pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including location, job-related skills, experience, and relevant education level or training. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The Information Technology (IT) group at KLA is involved in every aspect of the global business. IT’s mission is to enable business growth and productivity by connecting people, process, and technology. It focuses not only on enhancing the technology that enables our business to thrive but also on how employees use and are empowered by technology. This integrated approach to customer service, creativity and technological excellence enables employee productivity, business analytics, and process excellence.

Job Description/Preferred Qualifications

This role reports up to the KLA Service and US Operations Business Unit. The Business Unit is focused on providing the best customer experience for IT Services! You will work with multiple teams both locally and globally in resolving problems and participating in local & global projects.

Top Daily responsibilities:

This role will support the local IT/Infrastructure at the site, small datacenter with all network and security appliances and limited local servers at three (3) locations.

Be the go to person for users at site for issues and requests our automation or remote team cannot complete

Report incidents and issues to central helpdesk and provide local assistance as needed and resolve SNOW (Service Now) requests & incidents

Responsible for Zoom/Video Conferencing for onsite locations

Participate in global initiatives where local representation is needed

Additional Responsibilities

PC, Network, Storage, and smartphone lifecycle

Requirements (these are the must-have skills, experience, and qualifications)

Expert knowledge of PC, servers, OS (Windows 7/10/11 and Mac OS)

Understanding of Network, Security, ServiceNow

Documentation skills - End user instruction writing

Virtualization experience

Basic understanding of Application Scripting and Packaging

Active directory and SCCM. Must have familiarity with Intune.

Excellent customer service and communications skills

This role will be based in Hillsboro, OR, but support an additional two (2) locations based in Boise, ID and Vancouver, WA.

Must be willing and able to travel up to 20% to both of these locations.

Minimum Qualifications

Master's Level Degree or work experience of 2 years, Bachelor's Level Degree or work experience of 5 years

The company offers a total rewards package that is competitive and comprehensive including but not limited to the following:  medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.