Job Title: Information Systems (IS) Business Analyst HQ
City: Atlanta
State: GA

JOB DESCRIPTION:

Collaborate with stakeholders to understand their requirements and leverage SAP HCM functionalities to address their needs effectively.Evaluate existing HR processes, identify bottlenecks or areas for improvement, and devise optimization strategies within the SAP HCM system.Manage continuous improvement practices, drive continuous improvement initiatives, and foster a culture of innovation within the organization.Provide end-user support and incident management. Assist end-users with system-related issues, document incidents, and provide timely resolutions using SAP HCM functionalities.Oversee all aspects of HR processes and systems within the SAP HCM environment including analyzing current processes, identifying areas for improvement, planning, and implementing system enhancements or new functionalities, and managing projects related to SAP HCM.Collaborate with HR department stakeholders to understand their requirements, pain points, and objectives. Engage with stakeholders and identify opportunities to optimize HR processes using SAP HCM functionalities, ultimately delivering value to internal customers.Conduct regular reviews of HR processes within SAP HCM to assess effectiveness and efficiency and work with stakeholders and end-users to develop a vision for process optimization, define the scope of improvement initiatives, and formulate strategies to achieve desired outcomes.Facilitate brainstorming sessions, encourage feedback from team members, and provide support for implementing improvement initiatives involving training sessions, workshops, or mentoring to develop a mindset focused on enhancing processes and systems.Provide end-user support to assist with incident responses and solutions for assigned functional business areas and document incidents in the ticketing system.Communicate, collaborate, and partner with other IS teams to coordinate cross-functional activities and manage competing resources and priorities:Track key metrics including response times, resolution rates, and customer satisfaction scores to ensure that SLAs are met, and service quality standards are maintained. Engage with the assigned functional business area team to identify and implement strategies to improve SLAs.Identify opportunities to improve support processes and enhance SLA performance involving implementing automation tools, optimizing workflows, or providing additional training to support staff.Assist in conducting audits of the SAP HCM system to assess compliance with internal policies, regulatory requirements, and industry standards preparing documentation, facilitating audit activities, and addressing any findings or recommendations identified during the audit process.