Summary Employee will be assigned to the Health Services Research & Development Service (HSR&D), VA Medical Center, Durham, NC, providing support for this VA research center. The employee will be responsible for designing and implementing workflows to provision the service with optimal network infrastructure, software/hardware inventory control, service request processes, and research information technology (IT) budgets to ensure the data integrity of research processes at the center. Responsibilities ***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include, but may not be limited to the following: Serves as liaison between the facility's Office of Information Technology (OIT) and the Health Services Research and Development (HSR&D) service line. Represents the unique needs and interests of VA-funded clinical researchers to OIT by working as an advocate and collaborative partner with OIT staff to ensure seamless delivery of information systems to the HSR&D service line. Participates on local and national calls of interest related to Information Systems infrastructure and change/development, and integration. Provides expert consultation to Service Line leadership regarding Information Systems infrastructure needs and proactively identifies ways to improve efficiency, cost savings, customer service, and usability. Creates internal manuals and guidance documents regarding internal processes for managing Information Systems related processes and troubleshooting of issues. Analyzes new or proposed legislation and/or agency regulations related to data security, records management, software-use, and other Information Systems-related topics to determine impact on Information Systems infrastructure and future use. Researches and investigates new or improved Information Systems business and management practices/tools such as web-based communication platforms, encryption, data integration, big data storage, and other innovations and advises service-line leaders and clinical researchers regarding the potential for incorporating new technologies. Reviews regulatory and administrative audits to determine if appropriate changes or corrective actions are required for area of responsibility. Provides technical consultation for research proposals submitted for technical review and commentary. Collaborates with researchers as requested to provide guidance regarding software, server space, and equipment needs. Facilitates the completion of complex OIT folder, software, database, and other requests within the OIT landscape and with the research and development user client in accordance with OIT and VA policy and procedures. Develops and deploys service-line level processes and standard operating procedures (SOPs) to manage a large volume of OIT requests to ensure streamlined workflow. Performs quality assurance activities within the service data management infrastructure to troubleshoot and resolve problems, ensure security and integrity, optimize content and structure, and ensure compliance with national and local procedures. Develops processes and procedures to manage inventory of Information Systems equipment and software licenses including responsibilities for tracking, managing, and maintaining software license renewals across the whole service line. Interacts with various research study Principal Investigators, study staff, and operations staff to develop comprehensive IT budgets including specialized software and hardware needs for the centers. Performs other related duties as assigned. Work Schedule: Monday - Friday, 8:00am - 4:30pm. Recruitment & Relocation Incentives: Not authorized Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications This position includes a Selective Placement Factor (skill, knowledge, ability or other worker characteristic basic to - and essential for - satisfactory performance of the job). Selective Placement Factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet it are ineligible for further consideration. The Selective Placement Factor for this position is: Must possess knowledge and skill in fact-finding and investigative techniques to find data to support the solving of complex research program challenges. SPECIALIZED EXPERIENCE: In addition to meeting the above, applicants must also possess one (1) year of specialized experience that equipped them with the particular knowledge, skills, and abilities to perform successfully the duties of this position, and that is typically in or related to the work of this position. To be creditable, this experience must have been equivalent to at least the GS-11 level in the Federal service. Specialized experience may include: providing consultation regarding development and deployment of software and hardware; researching/investigating new or improved information systems business and management practices/tools; testing, implementing, and providing support for SharePoint products; analyzing and measuring the effectiveness and efficiency of administrative and technical aspects of a research information technology (IT) program; knowledge of secure folders and database structures; and assisting in development of IT budget preparation. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Administration and Management Planning and Evaluating Project Management Teamwork IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The work is sedentary. Typically, the employee may sit comfortably to perform portions of the work. However, there is periodic walking; standing; bending; carrying of moderate items such as laptops, desktops, instructional material, books, and manuals. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.