POSITION SUMMARY
Manages the day-to-day operations of the hospital’s voice over IP (VoIP) telecommunications systems. Install, configure, and implement the current installation of the VOIP systems based on a scripted, implementation document. Reviews / writes all policies and procedures relating to the hospital’s VoIP systems. Trains other support and administrative staff. Completes ongoing planning and project management related to the hospital’s VOIP systems.
JOB REQUIREMENTS
Work related Experience: Minimum 2 years previous experience preferred. Experience with Asterisk, FreeSwitch, Apache, Linux, PHP, and MySQL required. Experience with standard hardwired legacy PBX systems, such as Comdial, preferred.
Formal Education: Bachelors degree in computer science or related field preferred. dCAA certification preferred.
Additional relevant experience/education or certification required: Must have a good working knowledge of standard telephony components. Must have good written and verbal communication skills, analytical and problem solving, and project management skills.
PHYSICAL DEMANDS: Sedentary (see job analysis)
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Handles all of the day to day administration of the organizations VoIP systems.
2. Install, configure, and implement the current installation of the VOIP systems based on a scripted, implementation document.
3. Builds, maintains, and monitors all auto attendant / queuing systems.
4. Exhibits proficiency in all relevant telecommunications protocols.
5. Continuously monitors all aspects of the organizations VoIP systems to ensure maximum uptime.
6. Understands various computer systems including but not limited to both Linux and Windows based operating systems.
7. Meets with hospital staff to properly determine telephony needs.
8. Provides formal and informal training on a regular basis to IS staff regarding changes, plans, and operating policies and procedures.
9. Maintains regular communication with IS staff to ensure the most effective trouble shooting and monitoring of the organizations VoIP systems.
10. Keeps the management informed of status of all planning, problems, and potential problems.
11. Provides support to operation staff and help desk.
12. Enhances professional growth through participation in education programs, current literature, and workshops.
13. Creates and updates the project database timely.
Performs all other duties as assigned.