Information Technology Analyst 1 (40 Hour) Recruitment # 250225-7603FR-001 Location Hartford, CT Date Opened 2/28/2025 2:00:00 PM Salary $85,434* - $107,128/year (*new state employees start at minimum of the pay plan) Job Type Open to the Public Close Date 3/14/2025 11:59:00 PM Go Back Apply View Benefits (https://www.jobapscloud.com/CT/jobs/?b=Benefits) + + + + Introduction The State of Connecticut (https://portal.ct.gov/) , Office of the State Comptroller (OSC) (https://www.osc.ct.gov/) is currently seeking detail-oriented and adaptable individuals who are eager to contribute their expertise within the Information Technology division, Core-CT Technology section as an Information Technology Analyst 1 (https://www.jobapscloud.com/CT/specs/classspecdisplay.asp?ClassNumber=7603FR&R1=&R3=) . Join our team and embark on a rewarding career that offers growth, superlative benefits, and a culture that encourages work/life balance. WHAT WE CAN OFFER YOU + Join a Forbes-recognized company! Connecticut is proud to be featured on America’s Best Employers by State and Best Employers for New Grads in 2024. + Comprehensive health and dental insurance (https://portal.ct.gov/DAS/smART/General-Employee-Benefits) , providing you with peace of mind and access to quality healthcare. + Robust pension plan and supplemental retirement offerings to secure your financial future. + Generous paid time off, including vacation days, sick leave, personal days, and 13 holidays per calendar year. + We are an eligible Public Service Loan Forgiveness employer, which means you may be eligible to have qualifying student loans forgiven after 10 years of service. + A culture that recognizes the importance of work/life balance (https://www.jobapscloud.com/ct/sup/EVPSlideDeckFall2021.pdf) and offers alternate work schedules and telecommuting options. + Opportunities to invest in your professional growth and development with training programs, tuition reimbursement, and opportunities for advancement within the State of Connecticut. + Connecticut is a strong community with a lot to offer in entertainment, food and shopping, recreation in our beautiful state parks and forests, diverse culture, and rich history. Learn more about all Connecticut has to offer. (https://www.ctvisit.com/) POSITION HIGHLIGHTS + Full-Time, 40 hours per week + Monday through Friday + Location: 165 Capitol Avenue, Hartford, CT 06106 + Hybrid (office/telework) may be available THIS JOB IS FOR YOU IF + You enjoy solving technical problems. You have a knack for troubleshooting hardware, software, and network issues and take pride in resolving them efficiently. + You ensure accuracy in diagnosing issues, maintaining system configurations, and documenting solutions. + You communicate technical information clearly and enjoy supporting end users, whether through training, documentation, or direct assistance. + You diligently track tasks, follow project deadlines, and assist in system upgrades or technical rollouts. + You’re experienced with basic programming or scripting (e.g., SQL, Python, Java, PowerShell) and have exposure to database management (e.g., MySQL, Oracle, SQL Server) and data analysis tools. + You want to do work that matters and want to build a better Connecticut with the Office of the State Comptroller, promoting economic growth, advocating for fiscal control, and championing policies that lower costs. DISCOVER THE OPPORTUNITY TO + Provide technical and application development support for the Core-CT FIN system, including support for the functional support team, agency users, and partners; + Develop a solid understanding of existing PeopleSoft FIN modules and their associated batch processes; + Gain technical knowledge in critical batch applications, including their functions, dependencies, and sequencing within the system; + Build proficiency in Oracle PeopleSoft PeopleTools, including Application Designer, PeopleCode, Application Engine and DataMover; + Develop deep understanding of FIN databases tables, data structures, and table relationships to support data management and troubleshooting; + Write and optimize SQL queries for data analysis, extraction, and updates; + Modify application code and tables as needed to support system enhancements and issue resolution; + Assist with adjusting production schedules for Core-CT PeopleSoft applications and ensure proper documentation of all changes; + Monitor batch applications, identify issues, analyze root causes, and coordinate resolutions with senior FIN developers; + Assist with PeopleSoft Update Manager (PUM) updates, including performing retrofits and troubleshooting testing-related issues; + Collaborate with Database Administrators (DBAs) to monitor and optimize application performance; + Develop issue resolution skills, assist with troubleshooting, and contribute to Standard Operating Procedures (SOPs) for system support; + Work with business partners and agencies to define requirements and establish new system interfaces as needed; + Monitor data exchanges and system interfaces, review log files, identify issues, and coordinate resolutions with senior development staff. ABOUT US The Office of the State Comptroller (OSC) is an agency whose mission is to provide accounting and financial services, administer employee and retiree benefits, develop accounting policy and exercise accounting oversight, and prepare financial reports for the state, federal and municipal governments, and the public. We are located in the State Office Building at 165 Capitol Avenue, Hartford, CT. This state-of-the-art building offers free garage parking, an on-site cafeteria, and ergonomic workspaces. The Information Technology division is an inter-agency team that supports and helps maintain Core-CT, used by over 10,000 state employees for financial, human resources, and payroll functions. The division maintains and upgrades Core-CT, provides analysis, maintains the comptroller’s technical infrastructure, and is responsible for web development for the comptroller’s communication sites. Selection Plan Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library (https://portal.ct.gov/das/home/services-for-state-employees/statewide-human-resources/applicant-reference-library?language=en\_US) for additional support throughout the recruitment process. BEFORE YOU APPLY + Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified. + Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below. + Resume Policy: Per Public Act 21-69 (https://www.cga.ct.gov/2021/act/pa/pdf/2021PA-00069-R00SB-00056-PA.pdf) , resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency. + Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift. + Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing osc.hr@ct.gov. + Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other. + Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting. AFTER YOU APPLY + Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). + Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression! + Candidates who have been selected for employment with the Office of the State Comptroller are subject to a detailed background investigation, including a fingerprint supported state and federal criminal history record check along with reference checks, subject to the provisions of Section 31-51i and conducted in accordance with Section 29-17a of the Connecticut General Statutes. Selection for employment is contingent upon satisfactory completion of the background investigation. + Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks. + The immediate vacancy is listed above, but your application may be considered for future vacancies in this job class. + Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics. CONNECT WITH US + Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. + If you have any questions about this recruitment, please contact Sara Garrett at osc.hr@ct.gov or 860-702-3572. + Follow the State of Connecticut on LinkedIn to stay updated on our career opportunities and news. PURPOSE OF JOB CLASS (NATURE OF WORK) In a state agency Information Technology (IT) environment, this class is accountable for performing a range of information technology tasks and application development in an IT environment. EXAMPLES OF DUTIES Service/Help Support: + Responds to calls, email and personnel requests for technical support; + Tracks status of all problems and monitors open problems; + Resolves simple to moderate problems by providing support on hardware and software products; + Resolves simple to moderate technical calls from customers; + Acts as liaison between other technical staff, users and vendors regarding Help Desk and service requests; + Monitors personal computer (PC) performance; + Performs related duties as required. Desktop Services: + Diagnoses and resolves PC and simple software problems using a variety of diagnostic tools; + Uses diagnostic tools to identify hardware and/or software problems and initiates repair; + Rebuilds PCs and reconfigures user specific settings; + Installs new software releases of simple to moderate complexity; + Coordinates installation of and installs, modifies and maintains network components and PC hardware and/or software; + Assists in implementation of network and/or system hardware and software upgrades and/or enhancements; + Configures and installs terminal emulation software for host connection; + Performs related duties as required. Network Services: + Provides first level support for network connectivity, or related network issues for user community; + Assists with diagnoses and resolution of simple network problems; + Assists with the configuration of network components; + Resets and reinitializes devices when appropriate; + Assist in executing specific disaster recovery plans; + Provides user support and on the spot training to users; + Performs related duties as required. Software Development: + Prepares computer programs for solution of business problems from narrative statements, program specifications and other data as source materials; + Customizes software applications to meet user requirements; + Assists systems and application developers in analysis, design and development of information systems; + Prepares test data; + Performs system tests; + Debugs/corrects errors; + Diagnoses problems with operating systems specific to incompatibility with other applications; + Acts as liaison between other technical staff, users and vendors regarding basic application design and modification including database management systems; + Maintains and enhances existing programs; + Installs system upgrades and patches in support of application software; + Documents system changes and problem resolutions; + Participates in project planning sessions with team members to analyze requirements; + Uses programmer productivity tools; performs related duties as required. Production Control: + Performs technical functions in areas of documentation control, production control, systems software and production scheduling; + Responsible for effective utilization of production control software; + Prepares production schedule for computer processing; + Analyzes and resolves production control problems related to area of involvement; + Performs related duties as required. KNOWLEDGE, SKILL AND ABILITY + Considerable knowledge of + data control functions; + IT equipment and diagnostic tools; + Knowledge of + principles and techniques of computer programming; + programming languages; + principles of information systems; + principles and concepts of network environments; + computer operating systems; + fundamental principles and theories of business and planning functions; + principles and techniques of systems analysis, design and development; + capabilities of computer equipment and technology; + Considerable + technical problem solving skills; + logic and analytical skills; + Skills + interpersonal skills; + oral and written communication skills; + Considerable ability to install and maintain microcomputer hardware, software and network components; + Ability to + prepare and maintain records, logs, reports, documentation, and manuals; + write, test and debug computer programs; + use programming development tools; + identify, analyze and resolve simple business and technical problems. MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE Five (5) years of experience in information technology (IT) operations support, programming or another IT related support area. MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE Two (2) years of the General Experience must have been performing basic technical support work in such areas as: + help desk functions; + installing and maintaining basic computer hardware and software; + data communications, microcomputer support, production control or programming; + performing any closely related basic technical support function. NOTE: For state employees basic technical support work is interpreted at the level of an Information Technology Technician. MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED + College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree. + A Master's degree in management information systems, computer science or electrical engineering may be substituted for the General and Special Experience. + For state employees two (2) years as an Information Technology Technician may be substituted for the General and Special Experience. + Successful completion of an Information Technology Analyst Trainee program approved by the Department of Administrative Services may be substituted for the General and Special Experience. PREFERRED QUALIFICATIONS + Experience with application development tools and practices, such as PeopleSoft PeopleTools, Java, Python, or .NET. + Experience working with relational database technologies, such as Oracle, SQL Server, or MySQL, including writing and optimizing SQL queries. + Experience using and administering Microsoft Windows and Linux operating systems, including command-line scripting, system configuration, and troubleshooting. + Experience with Microsoft Office Suite, including Excel to apply macros and develop pivot tables, and Word and PowerPoint for technical documentation and reporting. + Experience developing or supporting web-based applications using HTML, JavaScript, CSS, or REST APIs. + Experience working with interface protocols, encryption tools, and file formats, such as XML, CSV, and PGP. + Experience analyzing and troubleshooting technical issues, including debugging system errors, testing fixes, and documenting resolutions. + Experience communicating technical information to a diverse population and building consensus, including verbal and written communication. Conclusion INCOMPLETE APPLICATION PACKAGES AND THOSE RECEIVED AFTER THE CLOSING DATE INDICATED ABOVE WILL NOT BE CONSIDERED. AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, veterans, and persons with disabilities. If you require accommodations under the provisions of the Americans with Disabilities Act (ADA), please contact Sara Garrett at osc.hr@ct.gov or 860-702-3572. ACKNOWLEDGEMENT As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility. Click on a link below to apply for this position: Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online